House Manager Residential swing shift

Job Description

Job Description

Summary: House Managers provide evening or weekend supervision over therapeutic (non-medical)

model residential substance abuse treatment and recovery facility for American Indian women and men

during non-business hours. The House Manager oversees the safe and routine operation of the residential

facility, ensuring that client and program policies and procedures are followed at all times, safety and

emergency procedures and on-call client crisis management is addressed as may be required, and that

residents continue their assigned and scheduled activities in a calm, respectful and harmonious therapeutic

environment.

Primary Responsibilities:

1. Assure smooth and secure operation of the residential facility, operating as an adjunct to, and at

the directives of, administrative and clinical staff.

2. Ensure that client and program policies and procedures are followed at all times.

3. Coordinate safety and emergency procedures as may be required.

4. Perform regular walk-thru at time to make sure clients, children and facility are safe and secure.

5. Keep detailed logs and records and report all incidents of non-compliance and/or safety concerns

to supervisor(s) immediately.

6. Regularly inspect the facility, including common areas and client rooms, to ensure that all areas

are clean, orderly and safe, and provide consistent documentations.

7. Promptly report all facility operational problems, including plumbing, electrical, safety and alarm

systems to Supervisor.

8. Assist as assigned with new client intake, orientation and providing supplies.

9. Monitor and manage client medications, perform medication logging, safe storage, and complete

weekly medication audits of all residents.

10. Provide emotional support and safety monitoring when clients are distressed and communicate

regularly with clinical staff for support and treatment interventions.

11. As assigned, prepare and/or follow daily client work schedule and supervise client activities and

assigned work to completion.

12. Monitor incoming phone calls, taking and delivering messages as necessary.

13. Closely monitor clients signing in and out.

14. Other duties as assigned by the Senior Security/House Manager, Chief Administrative Officer,

Clinical Director, Operations Director and Chief Executive Officer.

Qualifications:

1. Experience and understanding of alcoholism and addiction and persons in early treatment for

substance use disorders is highly desirable.

2. Cultural sensitivity to the American Indian population required.

3. Basic computer and writing skills required for reporting purposes.

4. Ability to communicate clearly, diplomatically and respectfully with clients and staff.

5. Ability to understand and enforce agency and client policies, demonstrating at all times

professional ethics, healthy boundaries and sound judgment.

6. Organized, responsible, punctual, with high personal and professional performance standards, and

ability to work both independently and as part of a team.

7. If in recovery, two (2) or more year’s sobriety required.

The Friendship House Association of American Indians is a 501(c)(3), tax-exempt organization, established in 1963 to serve American Indians who were relocated from their reservations to the San Francisco Bay Area. Since 1963, Friendship House has served more than 5,500 residential clients and hundreds of youth consumers and provided community-focused events for countless numbers of American Indians. As a cultural center with co-located services and community activities, Friendship House is uniquely poised in the San Francisco Bay area to serve American Indians.

The overarching goal of Friendship House is to promote healing and wellness in the American Indian community by providing a continuum of services that build resiliency to substance abuse. And to strengthen connections to family and community to improve the spiritual, mental, emotional, and physical well-being of American Indians across the lifespan.

Friendship House operates three program facilities: the Friendship House American Indian Healing Center, an 80- bed adult men and women residential substance abuse treatment facility located in San Francisco, California; the Friendship House American Indian Lodge, a 9-bed facility for women and their children located in Oakland, California; and the Friendship House Youth Program, an afterschool youth center, located in San Francisco, California.

The Friendship House’s Residential Substance Abuse Treatment Program was established to reduce the incidence of alcohol and drug abuse among American Indians through services designed to strengthen the personal conditions which support a substance-free lifestyle. In addition to restoring clients to productive living individuals in their respective communities. Prayer, songs and drum circles, sweat lodge ceremonies, talking circles, Walking the Red Road Medicine Way, and many other traditional methods are integral to the residential treatment program.

While many best practices in the substance abuse treatment field have been proven to work effectively with substance abusers from many backgrounds, few evidence-based practices have been evaluated and proven to work with Native people. We know, based on more than 28 years of tracking our own performance, that American Indians have the best outcomes when Native culture and cultural practices are honored, as well as integrated into our service delivery efforts.

Company Description

The Friendship House Association of American Indians is a 501(c)(3), tax-exempt organization, established in 1963 to serve American Indians who were relocated from their reservations to the San Francisco Bay Area. Since 1963, Friendship House has served more than 5,500 residential clients and hundreds of youth consumers and provided community-focused events for countless numbers of American Indians. As a cultural center with co-located services and community activities, Friendship House is uniquely poised in the San Francisco Bay area to serve American Indians.\r\rThe overarching goal of Friendship House is to promote healing and wellness in the American Indian community by providing a continuum of services that build resiliency to substance abuse. And to strengthen connections to family and community to improve the spiritual, mental, emotional, and physical well-being of American Indians across the lifespan.\r\rFriendship House operates three program facilities: the Friendship House American Indian Healing Center, an 80- bed adult men and women residential substance abuse treatment facility located in San Francisco, California; the Friendship House American Indian Lodge, a 9-bed facility for women and their children located in Oakland, California; and the Friendship House Youth Program, an afterschool youth center, located in San Francisco, California.\r\rThe Friendship House’s Residential Substance Abuse Treatment Program was established to reduce the incidence of alcohol and drug abuse among American Indians through services designed to strengthen the personal conditions which support a substance-free lifestyle. In addition to restoring clients to productive living individuals in their respective communities. Prayer, songs and drum circles, sweat lodge ceremonies, talking circles, Walking the Red Road Medicine Way, and many other traditional methods are integral to the residential treatment program.\r\rWhile many best practices in the substance abuse treatment field have been proven to work effectively with substance abusers from many backgrounds, few evidence-based practices have been evaluated and proven to work with Native people. We know, based on more than 28 years of tracking our own performance, that American Indians have the best outcomes when Native culture and cultural practices are honored, as well as integrated into our service delivery efforts.