People & Culture Manager

Join Falck: Where Every Moment Matters.

At Falck, we're not just a company; we're a lifeline. As a global emergency medical services provider with deep roots in Denmark, we deliver critical BLS and ALS services that profoundly impact lives across California, Colorado, Texas and beyond. Since 2010, we've become one of the largest private EMS providers in the U.S., driven by a mission to serve communities and families when they need us most.

Curious about the Falck difference? Watch a short video to see what it truly means to join our team:

"Bring Care into your Career"

Company Video: Falck USA
Your Mission: Elevate Our People & Culture Across the Region!

Are you a dynamic P&C leader ready to make a tangible impact? As our People & Culture Manager, you'll be the strategic force driving our P&C initiatives across based out of our Hayward, CA office. Working hand-in-hand with regional and site-level leadership and our Senior People & Culture Manager, you'll design, implement, and champion programs that not only propel our business forward but also build a thriving, resilient organizational culture. This isn't just about P&C; it's about shaping the employee experience, fostering growth, and ensuring Falck continues to be a place where our heroes can excel.

Compensation: $120,000 (annual)

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Paid Time-Off

Essential Functions:

As a People & Culture Business Partner, you will be pivotal in:

Strategic Business Partnership

• Serve as the trusted advisor to assigned business leaders.
• Build strong relationships with leaders and labor union members to understand business priorities and workforce needs.
• Coach leaders on employee relations, performance management, leadership effectiveness, and difficult employee conversations.
• Support organizational change initiatives through thoughtful change management and communication planning.
• Promote a positive employee experience aligned with organizational values and culture.

HR Operations

• Manage employee relations matters, conducting investigations and recommending appropriate resolutions.
• Advise leaders on interpretation and consistent application of collective bargaining agreements, company policies, procedures, and employment laws.
• Support recruitment, internal promotions, transfers, and workforce planning activities in partnership with Talent Acquisition.
• Facilitate performance management processes, including coaching, performance improvement plans, and corrective actions.
• Partner with leaders on compensation recommendations, ensuring alignment with job architecture, salary structures, and organizational guidelines.
• Support leave management, accommodations, and return-to-work processes in partnership with the benefits team.
• Ensure timely and accurate HR documentation and system transactions.
• Maintain compliance with federal, state, and local employment regulations.
• Identify opportunities to improve HR processes, simplify workflows, and increase operational efficiency.
• Partner closely with Shared Services, Talent Acquisition, Payroll, Benefits, and Labor Relations to ensure seamless delivery of People & Culture services.
• Participate in enterprise People & Culture initiatives and projects.
• Contribute to the development and implementation of standardized policies, procedures, and frameworks.

Qualifications:

We are seeking a seasoned P&C professional who possesses the following qualifications:

• Bachelor's degree in Human Resources, Business Administration, or equivalent work experience.
• Five (5) or more years of progressive Human Resources experience.
• Demonstrated experience advising leaders on employee relations, performance management, and organizational issues.
• Highly organized, excellent communication, coaching, and interpersonal skills.
• Strong working knowledge of employment laws and HR best practices
• Strong analytical, problem-solving abilities, and ability to work through ambiguity.
• Experience managing multiple priorities in a fast-paced environment.
• Proficiency with Human Resource Information Systems (HRIS) and Microsoft Office applications.

Preferred

• Experience supporting multi-site or geographically dispersed operations.
• Experience working in unionized environments.
• Experience supporting organizational change and transformation initiatives.

Working Conditions:

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• Small to medium office or shared workspace

• Work varied shifts to include days, nights, weekends and holidays

Physical Requirements:
The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to sit for long periods of time

• Ability to use a computer for long periods of time

• Ability to use hands to handle, control, or feel objects, tools, or controls.

• Ability to repeat the same movements for long periods of time

• Ability to push and lift to 25 lbs.

This job description is a summary of duties, it is by no means an all-inclusive list but is merely a broad guide of expected duties.


Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.