General Manager - Window World of Cleveland & Akron

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

General Manager – Cleveland & Akron Locations

Window World Penn-Ohio | Full-Time Executive Leadership

Are you a hands-on operational leader ready to drive multi-location growth?

Window World Penn-Ohio is seeking an experienced, high-energy General Manager to oversee our Cleveland and Akron locations. As a third-generation family-owned business operating across six regional markets, we believe in combining operational excellence with a supportive, people-first culture.

This is not a "desk job." We are looking for a visible, accountable leader who can bridge the gap between sales, installation, service, and office staff. You will lead, coach, and hold teams accountable while driving daily efficiency, customer satisfaction, and multi-unit profitability.

What We Offer (Executive Benefits & Perks):

• Competitive Base Salary + Performance Bonus potential based on growth & KPIs.
• Company Field Vehicle with a gas and maintenance card.
• Executive Perks: Company-issued smartphone and tech tools.
• Health & Security:  
  • Major Medical, Dental, and Vision Insurance options. 
  • 401(k) Retirement Plan with Company Match. 
  • Supplemental Insurance options. 
• Work-Life Balance: Generous Paid Time Off (PTO) and Paid Holidays.
• World-Class Culture:  
  • Ongoing executive training and professional development. 
  • Annual Family Picnics and local company parties. 
  • Invitations to our biannual out-of-town Window World Family Reunions . 

Key Responsibilities:

• Operational Leadership: Direct daily operations across both the Cleveland and Akron markets, ensuring smooth execution across sales, production, installation, service, and administration.
• Team Development & Accountability: Lead, mentor, and coach department managers. Establish clear departmental expectations, resolve inter-office issues, and enforce company KPIs.
• Customer Resolution: Step in as the senior "face of resolution" to de-escalate complex or escalated customer concerns promptly and professionally.
• Performance & Profitability: Analyze operational metrics, track financial performance, and implement process improvements to boost efficiency and bottom-line growth.
• Talent & HR Partnership: Collaborate closely with Human Resources to hire, onboard, and retain top talent across sales, office, and field roles.
• Standards & Compliance: Ensure strict adherence to company policies, standard operating procedures, safety standards, and the "Window World Way".

What We’re Looking For:

• Proven Leadership: Required track record of successful management/executive experience. Multi-location management experience is strongly preferred.
• Industry Background: Previous leadership in home improvement, construction, or residential service industries is a major plus.
• Analytical & Accountable: Comfortable using performance metrics/KPIs to evaluate efficiency and hold teams accountable to results.
• Conflict Resolution: Exceptional communication and problem-solving skills; able to lead diverse teams and resolve high-stakes customer issues.
• Mobility: Valid driver's license with a clean record and the willingness to regularly travel between Cleveland and Akron offices.

Our Core Values

At Window World Penn-Ohio, our leadership team lives by seven core principles every single day:

1. Responsible – Own It
2. Exceed – Go Above & Beyond
3. System Driven – Follow the Process
4. Positive – Inspire Others
5. Empathetic – Be Kind & Understanding
6. Customer Focused – Wow Them!
7. Team Player – Collaborate with Your Team

Ready to take the lead in Cleveland & Akron?

If you are a driven operational leader who knows how to develop people, improve systems, and take full ownership of business performance, we want to hear from you.

Apply today to take the next step in your executive career with Window World Penn-Ohio!