Client Patient Coordinator, Neurology & Surgery

Client Patient Coordinator

MissionVet Specialty & Emergency (MVS) is a multi-disciplinary veterinary specialty and emergency hospital, and we are currently seeking a full-time Client Patient Coordinator (CPC) to help us continue to build our specialty practice and work in on our Neurology & Surgery teams. As an essential part of our hospital, our CPC's play a vital role, using their compassion, communication, and expertise to provide exceptional care for patients and support for our clients. At MissionVet, you'll find a place where your knowledge and talents are genuinely valued and appreciated.

Compensation: $16 - $20/hr., depending on experience

Schedule: Full Time Monday Friday 8am 5pm

Full-Time Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Job Description

The purpose of a Client Patient Coordinator (CPC) is to act as an extension of the doctor and technicians, to keep the clients updated with facts and financial information when appropriate and directed to do so. Help to calm the clients fears and at times bring them refreshments, tissues, anything that will make their experience more comfortable when going through the stressful time of an ill pet.

Responsibilities

• Client Communication & Patient Care
• Address and help resolve client concerns (financial, medical, or other) in person or over the phone.
• Greet clients and patients, and escort them to an exam room.
• Obtain and record patient vitals (weight, heart rate, respiratory rate, CRT/MM) in SmartFlow and the medical record.
• Provide the veterinarian with pertinent medical history as outlined in the training SOP.
• Provide patient restraint during examinations.
• If trained and appropriate, perform venipuncture, injections, bandage changes, and assist with minor, non-sedated procedures.
• Laboratory & Diagnostics
• Complete and submit appropriate paperwork for laboratory specimens.
• Prepare and process specimens in accordance with laboratory standards; perform in-house lab work as needed.
• Submit and coordinate diagnostic imaging requests (X-rays, CT, MRI) and assist with radiology procedures as needed.
• Financial Responsibilities
• Create and review estimates based on the veterinarian's recommendations.
• Revise estimates for procedures or hospitalization and review updates with clients.
• Discuss deposits, expected costs, and follow-up expenses as directed.
• Complete Authorization and Release Forms, including confirming CPR/DNR status.
• Escort clients to the reception desk for payment or collect payments as needed.
• Discharges & Admissions
• Ensure discharge summaries are completed by the veterinarian and review them with clients.
• Coordinate and prepare all medications prior to client arrival.
• Enter applicable charges into invoices and notify the veterinarian for final review.
• Escort clients to exam rooms and review discharge instructions, including VetRocket images when applicable.
• Clearly explain discharge instructions, medications (including use, labeling, contraindications, and side effects), and provide all necessary handouts.
• Prepare patients for discharge, ensuring they are clean and presentable.
• Admit patients by creating cage cards, collars, and setting up kennels.
• Generate SmartFlow workflows as directed by the veterinarian.
• Maintain efficient client flow and minimize wait times for discharges and medications.
• Hospital Operations & Support
• Clean and maintain exam rooms between patients and at the end of the day.
• Assist and coordinate ICU/recovery patient visits with owners.
• Coordinate euthanasia services, including paperwork, body care, and keepsakes (e.g., paw prints).
• Deceased Patient Care
• Discuss body care options with clients and complete all required documentation.
• Prepare patient paw prints and follow established protocols.
• Documentation & Records
• Accurately document all client communications in the medical record using CCOMs.
• Maintain and organize records, including medical, client, financial, and laboratory documentation.
• Other:
• Assist other departments when necessary and/or as directed by your direct supervisor.
• CPCs assist with gurney calls, cleanup calls, and owner assistance calls.
• Assist with laundry, restocking, and cleanliness of hospital.
• All other duties as assigned.

Qualifications

• At least 2 years of experience as a veterinary technician or veterinary technician assistant preferred
• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

About MissionVet Specialty & Emergency MVS is a premier emergency and specialty veterinary hospital serving San Antonio and South Texas. Since opening in 2012, MVS has become a trusted referral partner for veterinarians throughout the region, providing advanced emergency and specialty care for dogs and cats. Our team is comprised of industry leaders, board-certified specialists, experienced veterinary professionals, and compassionate support staff who are dedicated to advancing veterinary medicine while delivering exceptional patient and client care. We foster a collaborative environment where team members are encouraged to learn, grow, and thrive throughout their careers.

Nearby Communities MVS attracts Veterinary Professionals from throughout the San Antonio metropolitan area and surrounding communities, including:

• San Antonio, TX
• New Braunfels, TX
• Schertz, TX
• Cibolo, TX
• Universal City, TX
• Converse, TX
• Boerne, TX
• Helotes, TX
• Seguin, TX
• Floresville, TX
• Castroville, TX
• Pleasanton, TX

Know Someone Amazing? If this role isn't the right fit but you know a great Veterinary Professional, send them our way! Email View email address on click.appcast.io to learn more about current opportunities. Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in