Patient Access Liaison (Temporary) Monday- Friday 8:30am- 5:00pm

Position Summary Patient Access Liaison (temporary role for 6 months). Monday-Friday 8:30am-5:00pm hybrid. Key Responsibilities Provide centralized scheduling services for a BCH Specialty Department Contact center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care. Register patients by collecting patient and insurance information. Gather pertinent information for prescription and refill requests. Receive routine complaints and issues during telephone calls. Reply with the appropriate predetermined response. Elevate non- routine issues to supervisor for further action. Attend and participate in team meetings as required. Contribute by making suggestions for process improvements. Minimum Qualifications Education: High School Diploma / GED. Work Experience Required: 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting. Preferred: Scheduling experience in a healthcare setting. Benefits The posted pay range is Boston Children's reasonable and good‑faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job‑related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes. Experience the benefits of passion and teamwork. #J-18808-Ljbffr