Transportation Manager

Transportation Manager

The Transportation Manager is responsible for the performance management of frontline transportation employees across multiple lines of business, including Commercial, Roll-off, and Residential services. This role oversees approximately 15 drivers and helpers, with full accountability for onboarding, training, development, coaching, mentoring, and performance management.

As a hands-on, field-based leader, the Transportation Manager spends the majority of the day working directly alongside frontline employees to ensure safe, efficient, and high-quality service. The role emphasizes building and maintaining strong, positive relationships with team members while fostering a culture of accountability, safety, and engagement.

This position requires a driven, self-motivated individual who can effectively address performance issues, and continuously improve route execution and productivity. The Transportation Manager plays a key role in ensuring operational excellence across all service lines while developing a high-performing and motivated team.

What You'll be Doing

• Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee and
• Teaching and developing an understanding of the WM Way
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

What does it take to be a Transportation Manager with WM? A. Required Qualifications

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Valid Driver's License

Preferred Qualifications

• Successful completion of the WM Operations Manager Trainee program

Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

About our Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.