Leasing Operations Coordinator

Leasing Hoa Coordinator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Leasing HOA Coordinator ensures future residents comply with all Homeowners Association (HOA) requirements and restrictions for their respective properties, including registration applications, processing fees, background screenings, and lease term restrictions.

Responsibilities:

• Monitor the future resident pipeline in Dynamics CRM, reviewing each file to determine necessary steps required by the respective HOA for approval of upcoming move-ins.
• Submit HOA applications for new leases and paperwork for renewals as required by the HOA.
• Proactively communicate with future residents via phone calls and emails to guide them through the registration and application process, inform them of any applicable fees, and ensure a smooth transition into their new home.
• Identify and resolve any violations, discrepancies, or non-compliance issues in lease agreements that do not meet HOA requirements by coordinating with Leasing Agents to make necessary adjustments.
• Review lease agreements thoroughly to ensure the household composition and lease terms align with all HOA restrictions and guidelines.
• Oversee rental registration applications in municipalities where they are required for new leases.
• Maintain regular communication with HOAs to stay updated on any changes in move-in requirements, fee schedules, and restrictions, ensuring continuous compliance.

Requirements:

• High school diploma or GED required.
• Bachelor's degree preferred.
• Experience in property management or HOA/city operations preferred.
• Microsoft CRM Dynamics and Yardi experience preferred.
• Prior experience in customer service preferred.
• Proficiency in Microsoft Office (Word, Outlook, and Excel).

Compensation

The anticipated pay range/scale for this position is $21.09 to $25.30 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus-eligible.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.