Healthcare Operations Manager

Job Description

Job Description

Position: Healthcare Operations Manager

Location: Denver, CO

Pay: $60,000 - $80,000 (Depending on Experience)

Why Us:

• Close-knit, supportive team – We operate like a family, working together to support each other and deliver the best care possible
• Competitive pay (BOE) – We value experience and leadership, and compensate accordingly
• Comprehensive benefits package – Medical, dental, vision, and more to support you and your family
• 401(k) with company match – Helping you build long-term financial security
• Leadership impact – Play a key role in shaping operations, improving processes, and driving agency growth
• Stability + growth opportunity – Established organization with a clear vision and room to advance
• Meaningful work – Make a direct impact on patient care and outcomes, especially for medically fragile populations

Summary of Responsibilities:

• Will be an effective decision maker with calm authority and the ability to provide strategic planning, innovate a road map for future growth and empower their team. Directs the day-to-day operations of the Agency which includes oversight of human resources, billing, and other support functions. Ensures compliance with State and Federal regulations. Employs qualified staff and ensures adequate staff education and evaluations. Develops policies and procedures. Knowledgeable regarding behavior management techniques and caring for the needs of medically fragile clients.

Level of Responsibility:

• Works under the general direction of the Clinical Director and Administrator.

Duties and Responsibilities

• Adheres to the agency’s compliance and ethics program
• Supports and maintains a culture of safety and quality.
• Maintains confidentiality in all aspects of job performance.
• Manages human resources, quality, and compliance functions.
• Mentor and encourage the development of multi-disciplinary teams across the organization.
• Obtain and monitor contract services to assure delivery in accordance with policy and contract specifications.
• Assist with the transitioning of new technology systems.
• Assist with management of the QAPI program. Assist with the ongoing development and implementation of the Performance Improvement Plan.
• Responsible for Kantime billing oversight for the Agency, including assurance of adequate and accurate billing and collection practices and ADP payroll. Oversees the compliance program.
• Oversees emergency operations and promotes emergency planning.
• Support the Administrator and Clinical Director
• Remain knowledgeable on issues related to the Agency about state and federal rules and regulations.
• Evaluate, with assistance of Agency staff and others, the effectiveness of Agency services for improving health care to the population served. Support a culture of safety and quality.
• Attend and participate in all agency meetings, trainings, and events, as appropriate.
• Adhere to high standards of personal and professional conduct, as well as the Agency compliance program.
• Completes all mandatory agency trainings and in-service activities.
• Establishes and maintains effective channels of communication and working relationships.
• Performs related duties as required.

Minimum qualifications:

• Must have experience and/or education in home health care.
• At a minimum, has an undergraduate degree.
• The Operations Manager will have at least two years’ healthcare or health service administration experience with at least two years of supervisory, or leadership, experience in home care or closely related healthcare experience.

Knowledge, skills, and abilities:

• Demonstrates leadership and financial abilities in managing all phases of business operations.
• Has strong familiarity with accreditation for Home Health organizations.
• Knowledge of regulatory requirements and Home Care operations.
• Knowledge of principles of administration and personnel management
• Ability to communicate effectively both orally and in writing
• Demonstrates progressive responsibility in healthcare administration

Exposure/Risk category:

• Tasks involve no occupational exposure to blood, body fluids, or tissue.