Director of Customer Service - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• Bonus based on performance
• Competitive salary

You May Be a Great Fit as a Director of Customer Service at Walker Snyder State Farm if: 

• You fit in with our office culture with your happy, fun personality.
  • Do not apply if you're a jerk - it's ok to be a jerk, we just don't want you here. 
• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1700 Memorial Parkway SW, Suite i Huntsville, Al 35803

We are here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.

Responsibilities - #1--> Be Happy! Friendliness is paramount in my office with our customers. 

• Lead and manage daily customer service operations.
• Uncover insurance needs of current customers and offer solutions from our insurance & financial services products
• Monitor performance metrics and identify areas for improvement.
• Coordinate communication between team members and customers.
• Assist with policy inquiries, billing coordination, and issue resolution.

Qualifications

• I need someone great with people, no matter the situation
• Strong communication and time management skills.
• Ability to motivate and support team development.
• Must meet applicable state licensing requirements.