Store Lead (Store Manager) - AZ154--32nd ST Baseline RD - Phoenix, AZ 85042

Store Lead (Store Manager) - AZ154--32nd ST Baseline RD - Phoenix, AZ 85042 #26-259 Phoenix, Arizona, United States Retail Leadership Hourly Job Description The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationships and compassion. As relationships grow, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. Job Title: Store Lead Reports To: Multi-Store Lead Hourly Rate: Starting at $17.15/hour + tips FLSA Status: Hourly / Nonexempt / Full-Time Position Overview. As the Store Lead, you are responsible for creating an environment where Team Members can grow, Guests feel welcomed and connected, and the store consistently delivers strong operational results. You will lead by example through active on-bar leadership, coaching and developing Team Members, maintaining operational standards, and fostering a positive and accountable store culture. You will oversee the day-to-day operations of the store while ensuring consistent execution of Black Rock Coffee Bar's service, quality, safety, and operational expectations. Success in this role requires strong people leadership, operational ownership, adaptability, and a genuine commitment to the Team Member and Guest experience. Services and Duties. As the Store Lead, you are responsible for ensuring day-to-day success across your location through operational execution, Team Member development, and Guest experience. You embody Black Rock's standards and values while creating an environment where people can grow and thrive. Your essential duties and key responsibilities include, but are not limited to: Oversees daily store operations to deliver results across SPOC. Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures. Establishes effective, positive communication among all Team Members through appropriate channels. Plans and executes sales promotions as assigned by Marketing. Promotes safe work practices, reports incidents and accidents promptly to the Multi-Store Lead and HR, and follows required procedures. Owns hiring, onboarding, and training processes for the store. Coaches and develops Team Members through regular feedback, recognition, and accountability to service standards and performance expectations, including corrective action when necessary. Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements. Creates and publishes the store schedule on time and ensures adherence to Black Rock availability and time-off request protocols. Completes daily off-bar leadership tasks, including approving timecards, managing cash, and submitting expenses. Plans and facilitates quarterly store meetings and regular 1:1 conversations with Team Members to provide feedback, support development, and strengthen Team Member engagement. Organizes quarterly team outings to support morale and recognition. Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements. Proactively troubleshoots equipment issues, addresses Team Member concerns, and resolves operational problems. Works a total of 40 hours per week, dedicating at least 32 hours per week to on-bar duties. Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion. Additional Barista Duties. In this hourly, non-exempt role, you will also perform on-bar responsibilities. Your additional Barista duties include, but are not limited to: Immediately and warmly welcomes Guests and Team Members, ensuring a positive, welcoming, and engaging environment. Abides by service speed requirements without compromising beverage quality or Guest service, including third-party orders. Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens. Maintains clean and organized work and Guest areas, following health and safety guidelines. Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales. Handles accurate cash and credit transactions, including daily cash deposits when required. Supports training initiatives and mentors new Team Members during onboarding. Holds the leadership team accountable for assigned daily, weekly, and monthly tasks. Handles Guest complaints and resolves issues professionally and promptly. Assists in inventory management and restocks supplies as needed, including product displays. Provides guidance on proper line busting during peak periods to expedite Guest orders, which may require exposure to various elements. Works independently during shifts with self-directed initiative and minimal supervision. Follows Black Rock Coffee Bar policies and procedures diligently. Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion. Skills and Competencies. To excel in this role, you should bring a strong combination of people leadership, Guest service, and operational discipline: Strong people leadership skills with the ability to coach, develop, motivate, and hold Team Members accountable. Highly personable and relationship-driven with the ability to create a positive, welcoming, and connected store culture. Strong communication and interpersonal skills with the ability to effectively support Team Members and engage with Guests. Ability to lead from the floor and remain actively engaged in store operations while managing leadership and administrative responsibilities. Ability to thrive in a fast-paced environment, make sound decisions, and effectively manage competing priorities. Strong attention to detail, organization, and follow-through across scheduling, timekeeping, cash management, training, and store operations. Ability to provide clear feedback, navigate difficult conversations, and address performance concerns with professionalism and accountability. Self-motivated, dependable, and capable of making independent decisions while knowing when to elevate concerns. Strong commitment to food safety, Team Member safety, cleanliness, and consistent operational execution. Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays based on business needs. Must have been employed at Black Rock Coffee Bar for at least six months unless otherwise approved. Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We seek individuals who demonstrate strong business maturity, embrace innovation, and confidently recommend ideas while thoughtfully evaluating risks and outcomes. In this role, you are expected to: Demonstrate ownership and accountability by proactively identifying issues, addressing gaps, and escalating challenges while monitoring progress against strategic initiatives. Think strategically and creatively, identifying opportunities to improve how we communicate, train, and support the field while balancing practicality and execution. Communicate with influence and clarity, consistently presenting updates on projects to cross-functional teams and leaders with confidence, enthusiasm, and precision. You will model collaboration and thoughtful participation, contributing to both company growth and the development of those around you. A continuous improvement mindset is essential. Seeking feedback, applying lessons learned, and adjusting approaches to drive better outcomes over time. Success Indicators. Success in this role is demonstrated through measurable performance outcomes such as: Strong Team Member engagement, development, retention, and readiness for future growth opportunities. Consistent achievement of store operational, Guest experience, and SPOC performance expectations. Reliable execution of scheduling, training, timekeeping, cash management, safety, and other store leadership responsibilities. A positive, accountable, and welcoming store culture reflected in strong Team Member and Guest experiences. Consistent adherence to Company policies, operational standards, food safety requirements, and applicable employment practices. Work Environment. This hourly, non-exempt role operates primarily in a fast-paced retail coffee shop environment and requires active on-bar leadership, frequent interaction with Guests and Team Members, and regular administrative responsibilities completed on site. The role may also include local travel for meetings, training, store support, and New Store Openings. You must be able to work in the following conditions and perform the following tasks: Constant standing and walking for extended periods throughout the shift. Frequent on-bar work involving direct Guest interaction, beverage and food preparation, and POS use. Frequent bending, reaching, twisting, and repetitive hand and wrist movements associated with beverage preparation, cleaning, stocking, and store operations. Occasional stooping, kneeling, or crouching to complete cleaning, stocking, and operational tasks. Ability to lift, carry, push, or pull objects weighing up to 50 pounds. Occasional use of ladders or step stools to access elevated storage areas. Manual dexterity to safely operate espresso machines, blenders, ovens, POS systems, computers, and other store equipment. Exposure to heat, cold, steam, approved cleaning agents, noise, and other conditions typical of a fast-paced food service environment. Indoor and outdoor duties, including line busting and event support with exposure to varying weather conditions. Ability to work a variable schedule including early mornings, evenings, weekends, and holidays based on business needs. Periodic desk and computer work for scheduling, timecard review, inventory, email, reporting, and other leadership responsibilities. Ability to accurately enter and review information in Company systems while maintaining appropriate confidentiality. Visual and auditory ability to accurately read orders, monitor store operations, communicate with Guests and Team Members, and safely perform job duties. Ability to perform basic calculations necessary for recipes, transactions, cash management, and other store responsibilities. Regular travel within the assigned market and occasional out-of-market travel for meetings, training, store support, or Company initiatives. Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including: Paid Time Off Performance-based bonus opportunities 401(K) Retirement Savings Plan with company match for eligible team members Health insurance (medical, vision, dental) options for you and your family Pet insurance and Discount Programs because we know pets are family too! Long-Term Disability, Life, and AD&D coverage options Paid holidays Employee Assistance Program Ongoing professional development and training opportunities Discount program on childcare, recreation, lifestyle brands, and more Free drinks to keep you energized! *pTeam members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation. Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability. Location(s) undefined #J-18808-Ljbffr Black Rock Coffee Bar