Benefits Customer Service Representative (CSR)

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We are in search of a dedicated individual to serve as a Benefits Representative for our customers. You will organize and issue benefit materials, participate in sales meetings, as well as answer all questions and issues related to benefits in a timely and professional manner.

The ideal candidate should be detail-orientated, extremely professional and have excellent communication skills (written and verbal).

Responsibilities:

• Conduct benefits meetings to educate consumers on options offered
• Oversee customer support and sale of benefit programs such as medical, disability, retirement and other supplement benefits the company has to offer.
• Help consumers resolve all benefit-related issues in an effective and timely manner.
• Ensure individuals are always kept up-to-date and educated on all available benefits and wellness programs.
• Maintain a well-informed knowledge of the company benefit campaigns, vendor relationships and enrollment processes.

Qualifications:

• Highly organized and detail-orientated.
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• The desire to participate in professional development and take on new responsibilities
• Self-motivated and comfortable working both independently and as part of a team