Front Desk Agent

Job Description

Job Description

The Environment:

Based in beautiful Sisters, Oregon, Shibui Spa is an oasis for the body, mind and spirit. We founded Shibui with the intention to create a health & wellness spa in a luxurious and relaxing setting. We strive to provide an immersive experience that embodies the essence of tranquility and rejuvenation where we also prioritize guest satisfaction, team work, and personal responsibility to help ensure a pleasant and rewarding environment for all. Shibui truly must be seen to be believed, we invite you to visit us and experience our tranquil retreat.

Job Summary:

The Front Desk Receptionist position is a fast-paced and dynamic role that requires strong multitasking, organization, and customer service skills, balanced with occasional downtime throughout the day. Daily responsibilities include answering phones, scheduling appointments, checking guests in and out, and processing payments while ensuring each guest receives a warm, welcoming, and professional experience.

In addition to guest-facing responsibilities, this role plays an important part in supporting overall spa operations. A strong emphasis is placed on keeping up with laundry throughout the day to ensure spa areas remain fully stocked and running smoothly. Additional duties include maintaining retail displays, tidying common areas, restocking supplies, and assisting with overall spa cleanliness and organization. The ability to stay proactive, flexible, and attentive to operational needs is essential in this role.

Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record.
• Properly open and close the spa each day according to Standard Operating Procedures.
• Accurately book, adjust and cancel spa appointments.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Ensure that locker room and relaxation area are clean and stocked for flow of in-coming and out-going guests.
• Ensure that the check-in and payment process is handled in accordance with company policy by processing transactions accurately.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize computers with skill and proficiency; document guest information in electronic record as directed.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate the phone system accurately and efficiently.
• Maintain a clean, safe, fully stocked and well organized work area.
• Uphold all OLCC laws and standards when serving wine or champaign to guest.
• Other admin duties as needed.
  

The Schedule:

• Full-Time or Part-time. Sunday coverage is required with Saturdays preferred. 
  
• We are currently open 9am and have various closing times with the latest being 6pm.
• Some holidays required.

Benefits & Compensation:

• Starts at $18.75 and up based on experience
• Paid Time Off
• Complimentary spa service* monthly (if working 20+ hrs/week)
• Free Athletic Club Membership (If working 20 + hrs/wk)
• Teladoc - FREE virtual health care including mental health, nutrition, and much more (If working 20 + hrs/wk)
• Discounts and family pricing on massage, facial, and retail products
• Lodging & Retail Discounts at FivePine Lodge
• Local discounts at HooDoo ski resort, Three Creeks Brewing, and more
  
• Amazing work environment with opportunities for growth and development
  
• Find balance in a healthy work environment with a caring team
  

As we continue to build our TEAM to higher heights and invite you to join us on this adventure. We invite you to let your passion for the Healing Arts shine as a team member at Shibui Spa. We can’t wait to meet you!