Digital Services Product Support Engineer

Digital Services Product Support Engineer The Komax group is a pioneer and market leader in the field of automated wire processing. Pay and Compensation Compensation: $85,000–115,000 annual, based on industry experience, plus bonus opportunity. Benefits BlueCross BlueShield PPO medical Dental Vision Company paid Life, AD&D, STD and LTD 401k plan with a 4% company match when you contribute 5% Annual performance-based bonuses Annual performance-based merit increases Competitive base, bonus opportunity 11 paid holidays 3 weeks paid time off (PTO) for years 1 to 3 4 weeks paid time off (PTO) for years 3 and 4 5 weeks paid time off (PTO) for years 5+ Job Description Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools. Provide technical expertise and direction for the Komax Digital product lines to meet company goals. Provide accurate and timely 1st-level Komax Digital support to internal and external customers. Act as liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market. Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues. Perform local Komax Digital product testing and validation. Created and distributed customer service bulletins for Komax Digital product’s new features, improvements, best practices, and requirements. Assist the sales team with demonstrations and information on Komax Digital services. Develop a process to monitor, communicate, and address customer machines’ performance issues based on Komax Digital data. Monitor, maintain, and update key performance indicators to management monthly. Education High school graduate or G.E.D. required. Electrical/Electronic or Technical Certificate or Degree preferred. Work Experience 2 years of technical or digital work experience. 2 years of technical and digital work experience in the wire harness market preferred. Requirements Knowledge of personal computers with MS Office Knowledge of Salesforce and SAP4HC ERP Experience with networks (preferred) Good oral and written communication skills Ability to lift 50 pounds Prolonged sitting and standing at trade shows Reasonable accommodations may be made to enable individuals with disabilities Equal Opportunity Statement Komax Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr Komax Group