Client Services & Project Manager

Full-time | New York City Dunham Robinson is a growing architecture and interior design studio in New York City creating thoughtful, inventive residential spaces designed around the people who live in them. Founded by an architect and structural engineer, our studio brings creativity and technical expertise under one roof. We’re building a studio that's ambitious about the work, collaborative and down-to-earth with each other, and genuinely excited about what we’re creating. We’re looking for a Project & Client Services Manager to become a central part of that. You’ll work directly with the partners and serve as the connective tissue between our clients, collaborators, and our internal design team - keeping communication clear, projects organized, and everyone a few steps ahead. You’ll be involved with multiple projects from kickoff through completion, helping manage both the client experience and the day-to-day organization that keeps each project moving. Build strong relationships with our clients and become a trusted point of contact throughout their projects alongside the partners Lead day-to-day project correspondence and make sure questions, decisions, and next steps reach the right people Schedule and attend client meetings, consultant meetings, and construction site visits Document meetings clearly and turn conversations into organized decisions, action items, and follow-ups Develop and maintain project schedules, milestone trackers, and checklists Monitor client contracts, flat fees, hourly work, and additional services Recognize when scope, priorities, or expectations are shifting and flag them to the partners Help the partners plan staffing and resources across active and upcoming projects Continually improve the systems we use to make our projects - and our clients’ experience of them - run better You’re comfortable working with sophisticated residential clients, designers, architects, consultants, and contractors - and equally comfortable in a client meeting, around a conference table, or walking through an active construction site. Experience in architecture, interior design, construction, or another creative industry is preferred, but not required. If you're coming from another field, you should be curious and excited to learn the vocabulary and process of architecture and interiors. 5+ years of experience in project management, client services, account management, or a similar client-facing role ~ Experience tracking project fees, contracts, scopes, or budgets ~ Comfortable managing multiple projects, deadlines, and priorities at the same time ~ Confident and polished communicating directly with clients, consultants, contractors, and other professionals ~ Comfortable visiting active construction sites throughout New York City ~ Proficiency with standard project management, scheduling, and office software, with the ability to quickly learn new systems ~ Experience in architecture, interior design, construction, real estate, advertising, branding, or another project-based creative industry Experience managing high-touch client relationships Familiarity with architectural or interior design terminology and project phases We’re a small studio doing increasingly ambitious work, and this role will have a key seat at the table as we grow. You’ll work directly with the partners, have visibility into both our projects and the way the studio operates, and help shape how we work with our clients as the firm evolves. We care deeply about doing excellent work, but we also care about creating a workplace that is friendly, collaborative, and enjoyable to be part of. We’re looking for someone who is excited to help us build it.