Counter Sales - Caldwell

Job Description

Job Description

We are seeking a customer-focused and driven Counter Sales Associate who thrives in a fast-paced environment and enjoys helping customers find the right products for their needs. Our ideal candidate is detail-oriented, eager to learn, and always looking to expand their product knowledge and customer relationships!

A Day in the Life:

As a Counter Sales Associate , you will be the first point of contact for customers, assisting them in selecting, applying, and purchasing a wide range of fasteners, industrial hardware, tools, and maintenance and shop supplies . You will serve a variety of industries, including transportation, heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops . This role is ideal for someone who enjoys problem-solving, working with people, and providing excellent customer service in a fast-paced environment.

Key Responsibilities:

• Assist walk-in and telephone customers with product inquiries, special requests, and pricing.
• Identify customer needs, clarify product specifications, and locate or retrieve products.
• Finalize transactions and assist with product shipments when necessary.
• Build and maintain positive relationships with new and existing customers.
• Promote company products and services to drive additional sales.
• Maintain a clean, organized, and professional storefront.
• Represent TSP as a pillar of the Tacoma Screw way!

Required Skills & Experience:

• Education: High School Diploma or GED required.
• Experience: At least one year of retail experience , preferably in an industrial setting.
• Communication: Strong verbal and written communication skills.
• Technical Skills: Basic computer literacy to process orders and manage inventory.
• Math & Organization: Ability to calculate pricing and manage multiple customer needs efficiently.
• Teamwork & Independence: Must be able to work both independently and collaboratively in a team setting.
• Self-Motivation: A proactive and customer-focused mindset.

Physical Requirements:

• Position requires;
• Lifting and moving objects up to 50lb and performing physical demands of stocking and order fulfillment.
• Performing repetitive movements throughout the shift including but not limited to, bending, reaching, and lifting.
• Standing and walking for extended periods.
• Unloading freight, stocking shelves, and handling inventory.
• Work in an environment that requires maintaining a consistent and often fast pace including quickly retrieving orders.
• Frequent use of computer/keyboard and phone work.