Donor Services Coordinator (Overnights)

Donor Services Coordinator

The Donor Services Coordinator plays a critical role in the eye donation process by coordinating and facilitating donor referrals, supporting partner agencies, and engaging with donor families. This position ensures compliance with regulatory standards and internal procedures while maintaining a high level of accuracy and professionalism in a time-sensitive healthcare environment.

Responsibilities:

• Receive and document death referrals from partner agencies, including organ procurement organizations, funeral homes, hospices, and medical examiners.
• Provide guidance and education to referral sources regarding the eye donation process, including state-specific and partner-specific policies and procedures.
• Conduct preliminary screening of potential donors to assess medical suitability in accordance with Saving Sight SOPs, EBAA standards, FDA regulations and HIPAA requirements.
• Collaborate with internal and external stakeholders to coordinate logistics related to donor evaluation and recovery.
• Access and utilize internal and external information systems to accurately record and manage referral and donor data, maintaining strict confidentiality in compliance with HIPAA and other applicable privacy laws.
• Engage with the families of potential donors to communicate donation opportunities, determine legal authorization, and complete donor risk assessments.
• Review and interpret medical records to evaluate donor suitability and ensure accurate documentation.
• Maintain compliance with HIPAA, Saving Sight Standard Operating Procedures, EBAA Standards, FDA regulations, and respective state Uniform Anatomical Gift Acts (UAGA) at all times.
• Accurately transcribe and record information, ensuring thorough and timely documentation within eye bank systems.
• Assist with daily departmental tasks and provide support for special projects or assignments.

Knowledge, Skills, and Abilities:

• Strong interpersonal, written, verbal, and phone communication skills.
• Strong organizational skills, critical thinking, problem-solving abilities and attention to detail.
• Ability to work independently, with limited direction, and in a team environment.
• Proficient in using multiple screens and systems including Microsoft Office, databases, and web applications.
• Demonstrated ability to maintain confidentiality and exercise professionalism and objectivity.

Basic Requirements:

• High school diploma or equivalent required.
• Must have reliable transportation.

Preferred Requirements:

• A minimum of one (1) year of work experience in a call center or other customer service environment.
• Knowledge of medical terminology.

Physical Requirements:

• Frequent periods of intense concentration.
• Able to manage the demands of extended computer, print, and phone use.
• Moderate manual dexterity for basic keyboarding.
• Must be able to sit and/or stand for long periods of time.
• Ability to lift and move 20 pounds.

Working Environment:

• Standard office setting with typical working conditions.
• Position may involve frequent interruptions and shifting priorities.
• Must be available to work scheduled holidays and weekends.
• Position may be eligible for hybrid work based on business needs.

NOTE: The preceding statements describe the nature and level of assignments normally given to job incumbents. They are not an exhaustive list of duties. Additional duties may be assigned. Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.