Client Experience & Cleaning Team Member- Albany/Monticello KY

$14 - $17 per hour

Honestly Clean

Client Experience & Cleaning Team Member

We are fast-paced, professional and our goal is to provide our communities with an HONEST and trustworthy team for commercial and residential cleaning needs.

Our work environment includes:

Growth opportunities
Company perks
Online training program and on-the-job training
Flexible working hours
Safe work environment

Position Summary

The Client Experience & Cleaning Team Member serves as the face of Honestly Clean in the Kentucky region. This role ensures exceptional client experiences, structured walkthroughs, field readiness for cleaners and operational alignment.

Client Walkthrough Specialist

Conduct structured walkthroughs for new and existing clients.
Document square footage, priority areas, problem spots, and access instructions.
Take photos/videos and submit walkthrough report within 24 hours.
Ensure all client expectations are clearly documented.
Does NOT provide pricing or quotes.

Customer Service Lead (KY Region)

Serve as first point of contact for Kentucky client concerns.
Follow up after first clean to ensure satisfaction.
Escalate minor complaints within company policy.
Assess and reschedule re-cleans when necessary.

Field Readiness Coordinator

Ensure cleaners have supplies and working equipment.
Confirm access instructions and job notes are accurate.
Report supply needs weekly to management.
Identify potential operational gaps before they impact service.

Honestly Clean LLC Brand Ambassador

Represent Honestly Clean professionally in all interactions.
Attend networking meetings as assigned.
Maintain confidentiality regarding pricing and internal matters.
Uphold company culture and standards in the field.

Required Qualities & Values

High emotional intelligence and maturity.
Strong organizational and documentation skills.
Calm under pressure.
Customer-service oriented with firm boundaries.
Loyal, discreet, and professional.
Process-driven and detail-oriented.
No ego-driven leadership tendencies.

Job Types: Part-time with Full-time potential.

Pay: $14.00 - $17.00 per hour

Expected hours: 4 10 hours per week, with opportunity for more

Benefits:

Flexible schedule
On-the-job training
Opportunities for advancement
Paid training
Referral program
Retirement plan with company match

Schedule options:

Flexible Monday - Friday
Daytime and Evening options
Weekends as needed

Supplemental Pay:

Attendance bonus
Bonus opportunities
Supplemental income
Tips (potential)

Ability to Commute:

Monticello, KY
Albany, KY
Somerset and surrounding Lake Cumberland areas possible

Work Location: Varies based on assignment

Apply

Vacancy posted 1 day ago

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