CHW Team Lead (Santa Clara, Santa Cruz, San Francisco)

CHW Team Lead

Community Health Worker Team Lead (Santa Clara, Santa Cruz, San Francisco) at Zcalo Health

WFH (Must reside in Santa Clara, Santa Cruz or San Francisco counties )

Work Schedule: Monday - Friday, 9:00AM - 5:00PM

Compensation: $75,000/year

About Us

Zcalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communitiescommunities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zcalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

About Our Team

Our care model is designed to meet members wherever they arewhether in their homes, their communities, or our care hubs. As part of our team, you will go above and beyond to support the teams that engage with Zcalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to ensure our patient facing teams are fully supported to provide excellence in care to our members.

Responsibilities

Supervision and Team Management:

• Ongoing monitoring and evaluation of team skills, supplemented with continued education and training;
• Developing and implementing tools to document performance;
• Ensuring team members are timely in attendance and job functions;
• Monitoring and assessing progress on program goals;
• Troubleshooting blockers/issues and escalating to leadership, when appropriate
• Providing ongoing supervision to the Promotora de Salud (PdS) team in a specific region through regular 1:1 check ins and administering performance reviews

Documentation and Quality Assurance:

• Ensuring timely and complete documentation of PdS activities;
• Implementing quality assurance measures;
• Continuous assessment of performance against targets

Program & Event Coordination:

• Serving as a stakeholder in any changes to program model;
• Assisting in administrative activities to support community events

Team Support & Additional Functions:

• Support direct reports to administer assessments, identify needs and make appropriate referrals
• Facilitate case conferencing with the team to discuss client cases and provide mutual support
• Be available on an 'on-call' basis to consult with the team
• Assure quality service delivery and oversee operational data collection and reporting
• Take ownership of any issues that come your way to provide members with an experience that exceeds their expectations Identify and escalate member feedback to help us improve our products and services

Requirements for the Role:

• Bachelor's Degree or equivalent related experience in the social services field
• 3+ years in any healthcare setting
• Experience working with Medicaid/Medicare
• 2+ years experience as a CHW/PdS or a similar position
• 2+ years experience as a supervisor to frontline staff
• Experience working directly with patients, physicians, physician office staff, healthcare team, etc.
• Experience with coordinating care, advocating, or navigating on behalf of patients.
• Ability to provide leadership, make difficult decisions, and be consistent and calm during challenging situations
• Skills in supervising, counseling, teaching, and motivating staff, including team building
• Proactive learner that feels comfortable in different environments
• Passion for and dedication to working with community members
• Service-minded and customer service focused
• Must demonstrate excellent written, verbal and interpersonal communication skills, including exceptional listening skills
• Computer proficiency and strong computer literacy
• Able to follow all HIPAA rules by maintaining confidentiality and security of sensitive information
• Fluent in English & Spanish (verbal and written)
• Have a passion for working within your community

Benefits & Perks:

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend including all-expense paid team offsites (quarterly).
• Competitive compensation
• Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.

At Zcalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zcalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.