Retail Service Specialist

Overview Retail Service Specialist role at O'Reilly Auto Parts. Compensation range: $16.66 - $23.00 per hour. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premiums paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. The position will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This role may assume shift management responsibilities in the absence of the Assistant or Store Manager. Bilingual candidates are encouraged to apply. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger. Ensure retail customer returns and exchanges are processed efficiently and refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store. Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Ensure team members adhere to the posted work schedule, changes/deviations are approved by management, and team members clock in/out according to company policy. Perform all store opening/closing duties, day end procedures, verify/securing money/deposits, prepare bank deposits, ensure night security lights are on, lock doors, secure building, arm/disarm security alarms, and check/secure delivery vehicle(s). All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities Required: Strong communication skills Ability to obtain RSS Certification Desired: Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish is highly desired) O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is committed to a strong promote-from-within philosophy and supports growing your career within the organization. Total Compensation Package Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation, and position details. #J-18808-Ljbffr