Credit and Collections Specialist

Are you an experienced B2B Collections/Accounts Receivable professional with a strong background in commercial collections and customer account management? We are seeking a B2B Accounts Receivable Specialist to join our growing finance team. In this role, you will manage the full accounts receivable lifecycle, drive collection efforts, resolve customer disputes, and partner with internal teams to improve cash flow while maintaining exceptional customer relationships.

Responsibilities:

• Invoicing & Billing
• Cash Application
• Collections
• Credit Management
• Aging Reports

Customer Relations : Maintain positive relationships with B2B clients to encourage timely payment

• Manage a high-volume portfolio of customer accounts across multiple regions.
• Perform daily collections through phone calls, emails, and customer follow-up.
• Develop and execute collection strategies to reduce delinquent balances and minimize bad debt.
• Prioritize high-risk and aging accounts to maximize cash collections.
• Negotiate payment arrangements and repayment plans when appropriate.
• Escalate accounts requiring legal review or additional management attention.
• Investigate and resolve customer disputes by partnering with Billing, Sales, Operations, and Branch Management.
• Reconcile customer accounts, research unapplied cash, short payments, deductions, and payment discrepancies.
• Maintain accurate customer records, payment commitments, and collection documentation.
• Prepare and analyze aging reports and collection metrics to identify trends and opportunities for process improvement.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred (equivalent experience considered).
• Minimum of 5 years of Accounts Receivable and commercial collections experience.
• Experience within construction, equipment rental, industrial services, or a related industry is strongly preferred.
• Strong knowledge of accounts receivable, collections, credit risk, dispute resolution, and account reconciliations.
• Proficiency with ERP systems and Microsoft Excel .
• Excellent negotiation, communication, analytical, and organizational skills.
• Ability to manage multiple priorities while maintaining attention to detail.

The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, enjoys building strong customer relationships, and has a proven ability to improve collections while balancing excellent customer service.

EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

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Pay:$80,000.00 - $85,000.00