Counter Sales Representative

Counter Sales Representative

American Refrigeration Supplies, Inc. is a wholesale distributor of A/C and heating equipment, accessories and supplies and has been serving our customers for 85 years. We are seeking a motivated and results-driven Counter Sales Representative to join our team at our Peoria Branch. This position is full-time (typically 8:00 am - 5:00 pm).

About the position:

As a Counter Sales Representative you will be responsible in providing excellent Customer Service and HVACR Solutions to ARS Customers by meeting their specifications to the best of our ability while maintaining a positive and friendly demeanor.

Responsibilities include:

• Establish and maintain positive rapport with customers by using positive verbal communication and providing prompt and courteous service.
• Responsible for entering orders, creating quotes and other counter sales transactions, credit/cash transactions, obtaining relevant signatures for billing purposes.
• Sell equipment, tools, parts, accessories, materials, and supplies to dealers, contractors, service firms and other industrial accounts.
• Regularly check product stock and inventory OE and IMI
• Remain current and knowledgeable about products and the Company portfolio.
• Recommend and promote related 'add-on' items to customers. Advise customers on substitution or modification of related items and products application information.
• Provide accurate price points from Company computer database.
• Receive and fill telephone and PROKEEP orders effectively.
• Help provide customers solutions using technical knowledge and manufacturer's/vendor connections or support teams.
• Consistent/timely follow-up with customers and sales consultants with accurate quotes and product information.
• Prepare items for shipping, communicate accurate delivery information,
• Accept returns for credit and complete warranty paperwork as directed.
• Collaborate when needed with outside/inside sales teams to provide timely feedback and notification of special needs price quotes.
• Maintain, organize, and stock shelves. Assist with maintaining inventory control.
• Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
• Assist customers with loading merchandise and other needs. Effectively work together with fellow CSR's to ensure continuity of customer service.
• Attend branch meetings, technical training sessions and general Company meetings as requested.
• Available to work after hours/weekends/holidays to open up branch and transact business to service customers on a rotating basis
• Available to work during Mandatory Inventory Weekend every November
• Other duties as assigned

Qualifications include:

• A minimum of 2 years in the HVAC industry, preferred
• 1 year customer service experience in fast paced environment
• Employee must pass a pre-employment drug screen.
• Commitment to excellent customer service
• Must be able to communicate well with others.
• Ability to multi-task in fast paced environment.
• Ability to prioritize tasks and demonstrate time management
• Demonstrated Excellence in verbal/written communication
• Strong computer knowledge including MS Office
• Basic typing skills.
• Ability to speak, read and write English
• Must have driver's license
• Basic math skills