Guest Services Representative (30+hrs per week)

Best Western Plus Agate Beach Inn is currently seeking a Front Desk Agent to join our team! The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, responding to guest needs, and ensuring front desk duties are completed accurately and efficiently—all while providing exceptional customer service. One small request: If you apply, please respond when we reach out. We’re a hotel, not a haunted house—we’d rather not be ghosted. Agate Beach Inn is a 148-room oceanfront hotel in Newport featuring Sea Glass Bistro & Lounge, an indoor pool, and extensive meeting space. We offer the stability of a nationally recognized brand with the personal atmosphere of a locally empowered team. Benefits

• Health, vision and dental insurance
• 401(k)
• Vacation and Sick Pay
• Paid Holidays
• Employee Referral Program
• Opportunities for Advancement
• Hotel Discounts for you, your friends and family
• Access to our Talent team to help you reach your career growth goals

Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
• Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
• Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form

Qualifications

• High School diploma or GED preferred OR 6 months of related experience/training
• One year of hospitality experience preferred
• Experience handling cash and credit card procedures
• Basic Math skills
• Attention to detail
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.