National Client Coordinator - Chicago, IL

Job Description

Job Description

Description:

Summary/Objective

The Client Coordinator is responsible for Delivering Exceptional Experiences to our Clients by matching their urgency and coordinating office operations / deliverables / procedures to ensure organizational effectiveness and efficiency. Performs related duties as required. 

What you can expect from Pipe View America

• The opportunity to work closely with and be supported by the best operations and administrations teammates in the sewer inspection / location industry.
• A company that calls you a teammate, not an employee
• A workplace that “Respects Everyone” and recognizes hard work.
• A workplace that understands the life balance and puts family first.
• A company with a reputation of listening to clients and creating solutions for them.
• A company that measures customer deliverables and experiences every week to “Drive Accountability” and “Ensure Exceptional Experiences”.
• “Promote Safety” is our number one Core Value

Essential Functions

• GIS management of project inventory for all clients 
• Perform Quality Control processes per client requirements
• Communicate project status to clients and team (project status reports)
• File management of inspection videos according to company standards
• File management of cross bores including photos, details, and communication on clearing
• Create or assist in creating weekly data for invoicing (invoice support)
• Research and document the priorities of our clients
• Review timesheets daily 
• Process payroll weekly  
• Prepare letters, presentations, reports 
• New employee orientation
• Assisting in staff recruitment 
• Attending meetings with senior management 
• Onsite data transfer with teams
• Performs related duties as required

Competencies

• Technology Skills
• Communication Skills
• Organizational Skills
• Decision Making Skills 

Education and Experience

• H.S. Diploma or Equivalent required / Associate Degree preferred 
• GIS experience preferred
• 2+ years’ office administration 
• Possession of a valid Driver’s License 
• Proficiency in MS Office suite required
• Demonstrated ability to deliver results while working on multiple projects simultaneously, balancing resources, timing and quality of outcomes is required.
• Must be able to read, write and speak English.
• Commitment to Pipe View’s core values, mission, and programs is required. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Work Environment/Physical Demands

This employee will spend long hours sitting and using office equipment and computers, which can cause muscle strain. Some lifting of supplies and materials from time to time.

Position Type and Expected Hours of Work

This is a full-time position. Normal days and hours of work fall Monday through Friday, 7:00 a.m. to 5:00 p.m. Extended hours may be required based on the business need.

Travel

Some travel may be required based on contracts obtained.