Vollzeit: Online-Helpdesk Agent (m/w/d) für Ansbach - 19,00 € / Stunde

Techknight

## # Vollzeit: Online-Helpdesk Agent (m/w/d) für Ansbach – 19,00 € / Stunde91522 Ansbach, Bayern, Deutschland22/03/2026### JobbeschreibungAls Online-Helpdesk Agent bist du digitaler Problemlöser für alle Nutzer der UNISCOLA E-Learning-Plattform. Du arbeitest in einem vollständig digitalen Arbeitsumfeld und kannst deine Tätigkeit weitgehend remote ausüben. Diese Position bietet dir Stabilität in der zukunftssicheren E-Learning-Branche. Du trägst täglich dazu bei, dass tausende Menschen erfolgreich online lernen können.**Branche:** IT & Digitale Bildung**Jobarten:** Vollzeit**Personalart:** IT-Support-Helpdesk (m/w/d)**Aufgaben:**AnzeigeMehr entdeckenBildungsressourcenAusbildungKindergärten, Grund- und weiterführende SchulenDeine Hauptaufgabe ist die schnelle und kompetente Bearbeitung technischer Support-Anfragen über digitale Kanäle. Du analysierst gemeldete Probleme systematisch und findest effektive Lösungen. Die Unterstützung bei Browser-spezifischen Problemen und Cross-Platform-Kompatibilität gehört dazu. Du hilfst bei der Fehlerbehebung von Upload-Problemen bei Kursmaterialien und Assignments. Die Beratung zu technischen Mindestanforderungen für optimale Plattform-Nutzung ist Teil deiner Aufgaben. Du verfolgst alle Tickets bis zur vollständigen Lösung und Nutzerzufriedenheit. Die Identifikation von Mustern bei technischen Problemen hilft bei der systematischen Verbesserung.Du unterstützt beim Onboarding neuer Teammitglieder und teilst dein Wissen. Die Mitwirkung an der Optimierung von Support-Workflows und -Prozessen ist erwünscht. Du testest neue Features aus Support-Perspektive vor dem Roll-out. Die Erstellung von How-to-Videos für häufige Nutzeranfragen gehört zu deinen Nebenaufgaben. Du nimmst an regelmäßigen Feedback-Sessions teil und bringst Verbesserungsvorschläge ein.**Anforderungen:**AnzeigeEine IT-Ausbildung oder vergleichbare Qualifikation mit Praxiserfahrung im technischen Support ist erforderlich. Du hast fundierte Kenntnisse verschiedener Betriebssysteme, Browser und Web-Technologien. Erfahrung mit Remote-Support-Tools und Screen-Sharing-Software bringst du mit. Du verstehst grundlegende Netzwerk-Konzepte und kannst Verbindungsprobleme diagnostizieren. Kenntnisse in Ticket-Systemen wie Zendesk, Freshdesk oder JIRA sind von Vorteil. Affinität zu E-Learning und digitaler Bildung ist wünschenswert.Du besitzt ausgeprägte Kommunikationsfähigkeiten in schriftlicher und mündlicher Form. Deine Arbeitsweise ist strukturiert, auch bei hohem Anfragevolumen behältst du den Überblick. Du bist empathisch und verstehst die Frustration von Nutzern bei technischen Problemen. Lösungsorientierung und Kreativität bei ungewöhnlichen Problemen zeichnen dich aus. Du arbeitest selbstständig im Homeoffice und managst deine Zeit effektiv. Teamgeist zeigst du auch in virtuellen Teams. Du bist technikbegeistert und bildest dich kontinuierlich weiter.**Arbeitszeiten:**Vollzeit, 40 Stunden pro Woche. Flexible Arbeitszeiten innerhalb der Servicezeiten von 07:00-20:00 Uhr. Schichtmodell im Team, etwa jeder 5. Samstag mit Ausgleich.Anzeige**Zusammenfassung:**Dein Stundenlohn beträgt 19,00 Euro mit Zuschlägen für Samstagsarbeit. Du arbeitest primär im Homeoffice mit optionaler Büronutzung. Komplette technische Ausstattung (Laptop, Headset, Monitor) wird gestellt. Du erhältst Zuschuss zu Internet-Kosten bei Homeoffice-Nutzung. Regelmäßige virtuelle Team-Events stärken den Zusammenhalt. Weiterbildung durch E-Learning-Kurse und Webinare wird gefördert. Du hast klare Karrierepfade vom Agent über Senior zum Team Lead.AnzeigeMehr entdeckenBildungsressourcenKindergärten, Grund- und weiterführende SchulenAusbildung
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