Customer Service Representative - State Farm Agent Team Member

Responsible Recruiter

Benefits: Dental insurance, 401(k), bonus based on performance, competitive salary, flexible schedule, health insurance, opportunity for advancement, paid time off, training & development.

About Our Agency:

I opened my agency on January 1, 2018, and we've since grown to two offices with a combined team of about 23 people. From day one, my goal has been to build something bigger than just a business—an organization that makes a real impact on both our customers and our community. We're deeply involved in charitable work throughout the Panhandle. We proudly support the local Make-A-Wish Foundation and have raised over $22,000 in back-to-back years. In addition, we partner with organizations such as the Great Seminole Club, Washington High School Soccer, West Florida High teacher appreciation initiatives, Gulf Breeze Elementary, the Florida Engineering Society, the Optimist Club of Gulf Breeze, Panhandle Soccer, and the End of the Watch Foundation for fallen police officers. Giving back isn't something we do occasionally—it's woven into who we are. Inside the office, we work hard and have fun doing it. Our break room is always stocked with a wide variety of snacks and drinks (a fan favorite among the team). We host quarterly outings and fun team events throughout the year. We also take one annual team trip that team members can qualify for—and you're welcome to bring a plus-one or your family if they can fit in your room. We offer a 401(k), health and dental benefits, group life insurance, disability insurance, and a supportive environment that encourages both professional and personal growth. Our culture is built on performance, teamwork, and community impact. We're proud of the size and strength of our team, but even more proud of the relationships we build—both within our offices and throughout the community. If you're looking for a place where you can grow, contribute, and be part of something meaningful, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Will Rentschler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $55,000.00 - $70,000.00 per year

Do you want a career and not just a job?

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Will Rentschler - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in 2475 East Nine Mile Rd Ste I. Pensacola, FL 32514.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
• We currently have 5 team members at our agency.
• Our agency has received awards including: Ambassador Travel, Legion of Honor, and New Agent Program Qualifier

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.