ELIGIBILITY SPECIALIST II

ELIGIBILITY SPECIALIST II - 60066407This is a professional work, responsible for reviewing actions completed by Economic Self-Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.Unit/Location: This position is located anywhere in the RegionMinimum Qualifications: One or more years' experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.EXAMPLES OF WORKMonitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.Lobby - This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed. Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required. Performs special work assignments and other related work/duties as required or assigned.EXAMPLES OF JOB CHARACTERISTICSProvide Consultation and Advice to OthersMaking Decisions and Solving ProblemsAssisting and Caring for OthersEstablishing and Maintaining RelationshipsJudging Qualities of Things, Services, And/or PeopleCommunicating With Persons Outside OrganizationGetting Information Needed to Do the JobDocumenting/Recording InformationAnalyzing Data or InformationMonitor Processes, Material, SurroundingsIdentifying Objects, Actions, and EventsEXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIESSocial PerceptivenessJudgment and Decision MakingSpeakingService OrientationActive LearningProblem IdentificationIdentification of Key CausesSolution AppraisalActive ListeningLearning StrategiesCoordinationManagement of Personnel ResourcesTherapy and CounselingData AnalysisPsychologyCustomer and Personal ServiceEducation and TrainingEnglish LanguageLocation: JACKSONVILLE, FL, US