Field Operations Associate

Field Operations Contractor

At Blackbird, we believe every guest should feel like a VIP the moment they walk into a restaurant. Whether it's last-minute tables, welcome drinks, off-menu items, or exclusive perks, we're building a platform that helps restaurants identify, connect with, and reward their guests in meaningful and personalized ways.

Our vision? The more you check in at your favorite spots, the more you unlockfrom unique rewards to seamless direct messaging for reservations. With each visit, you'll earn $FLY, our universal rewards currency, which you can use across our network of outstanding restaurants.

We're hiring a Field Operations Contractor to support our NYC market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You'll be the face of our brand in the fieldinstalling our platform, supporting restaurant teams, and ensuring a smooth go-live experience.

This is a 3-month contract-based position, with potential for continued engagement depending on performance and market growth.

Responsibilities

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train/retrain front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Requirements

• You've worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• You're tech-savvy and a quick studycomfortable picking up new systems to support partner setup, troubleshooting, and account management.
• You're organized, hands-on, and not afraid to roll up your sleeves
• You're a strong communicator who can build quick rapport with operators and staff
• You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
• You're currently based in NYC and have reliable access to transit

Pay Transparency Notice & Benefits

Competitive Compensation Target hourly wage: $25$35/hour based on experience. 3-month contract-based, with potential for continued engagement depending on performance and market growth

Disclosure in accordance with New York City's Pay Transparency Law.

Commitment to Equal Opportunity

Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by applicable law. Blackbird also considers qualified applicants with criminal histories, in a manner consistent with applicable laws. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.

Join us and discover what the best work of your career could look like here at Blackbird.