Customer Service Representative

Imperial

What You’ll be Doing

Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence grows
Responding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.
Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.
Building relationships with customers and clients by anticipating their needs and proactively engaging with them.
Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable.
Understanding company trademarks and registrations to ensure compliance with licensed logos.
Keeping current on color trends, hat styles, and product information
Utilizing marketing and sales promotions to help support sales growth
Training: You’ll progress through a robust internal training program that will help you achieve all the above.

What We Need

Experience: Customer service experience (Preferred)
Education: High School Degree (Preferred)
Ideal Characteristics:
Excellent verbal and written communication skills
Strong organizational skills
Ability to manage multiple projects simultaneously
Ability to deal promptly with various types of client needs

Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 3 days ago

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