Transit Ambassador

Salary Information This is a BART Police Officers' Association (BPOA) represented position. Step 1: $31.27/hourly to Step 5: $38.40/hourly (BPOA Hourly). All external candidates will start at Step 1. Reports To Supervisor of Crisis Intervention & Outreach Programs Job Overview The San Francisco Bay Area Rapid Transit District (BART) seeks dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. As a Transit Ambassador, you will enjoy a purpose‑driven role focused on public service, accountability, and community engagement, ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Key Responsibilities Customer Service Excellence : Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services. Safety and Security Support : Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities. Public Education and Outreach : Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience. Conflict Resolution : Address and de‑escalate passenger concerns or complaints in a professional, calm, and customer‑focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders. Collaboration with BART Police and Staff : Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary. Detailed Duties Ride BART trains on specified lines at designated times to monitor activities. Punctually attend daily briefing meetings to receive assignments. Interact and engage with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system. Assist in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first‑aid as appropriate; summon medical response when needed. Provide various routine assistance to BART personnel; operate various office equipment; gather, maintain and retrieve records as directed; fill out forms and write basic reports; enter data into appropriate computer database or application. Prepare written reports on incidents and provide them to supervisor in a timely manner; document other activities as specified by supervisor. Observe and report any type of suspicious activity and/or behavior to the appropriate personnel; summon assistance as necessary and as appropriate. Work with management to perform outreach within the community and participate in departmental efforts including informational presentations. Participate in and successfully complete required training. Maintain transparency by wearing a body‑worn camera to video record contacts. May be required to operate District vehicles. Education Possession of a high school diploma, GED, or recognized equivalent. Experience One (1) year of full‑time equivalent community service or similar experience involving interaction and engagement with people from a variety of backgrounds. Other Requirements Must be available and willing to work varying hours, nights, weekends, holidays, and special events as scheduled. Must possess and maintain a valid California Driver’s License. Must be available to work under varied conditions, including inclement weather. Must complete required District training. Must wear designated attire as required by BART. Must undergo an extensive law enforcement background check. Knowledge of Principles and practices of effective customer service. Methods and techniques of effective communication. Current office procedures and practices, including the use of online computer equipment. Applicable BART rules and safety regulations. Skills / Abilities Reading, interpreting, and following a variety of instructions. Communicating effectively, both orally and in writing. Remaining professional and courteous when dealing with disorderly patrons. Maintaining basic and accurate records, and other reports as needed. Exercising sound judgment. Recognizing unusual, hazardous, or emergency situations and taking appropriate actions according to specified regulations. #J-18808-Ljbffr