Shift Manager

General Manager

Manages the business of a restaurant, responsible for meeting sales and profit goals, ensuring exceptional guest satisfaction, and following company policies.

Reports to District Manager.

Responsibilities/Duties/Activities:

• Responsible for achieving the restaurant's sales and profit plan.
• Ensures that new products are rolled out according to standards.
• Ensures operations of the restaurant comply with all requirements of the El Pollo Loco Operations Manual.
• Keeps informed by reading all memos and checking emails.
• Communicates product deficiencies to District Manager.
• Ensures exceptional guest satisfaction through effective and efficient service and a clean and pleasant environment as specified in the Operations Manual.
• Maintains proper inventory levels for both food and non-food items.
• Ensures the safety of all El Pollo Loco restaurant employees and guests. Accountable for the timely handling of all accidents to minimize liability and cost to the company. Represents the company at Worker's Compensation hearings. Ensures monthly safety committee meetings are conducted.
• Prepares management work schedules according to company expectations.
• Ensures the hourly employee schedule meets labor staffing guidelines.
• Ensures daily, weekly and other administrative records are completed according to company expectations.
• Organizes and conducts employee and management meetings. Creates and maintains positive work environment, ensuring open communication.
• Ensures employees and managers receive appropriate training and development.
• Takes corrective disciplinary action with hourly and management employees.
• Responsible for recruitment, interviewing and selection of hourly employee.
• Responsible for personnel administration, such as maintaining records, and employee's documentations, appraising performance, administering merit increases, and proper timekeeping procedures.
• Responsible and accountable for all company funds and inventory. Ensures that cash handling and security policies are in effect at all times.
• Complies with human resource policies and procedures.
• Ensures the restaurant is in full compliance with appropriate local, state and federal regulations governing health, sanitation, and safety.
• Effectively implements NorCal Chicken inc. -El Pollo Loco's commitment to Equal Opportunity without regard for age, race, sex, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and customers of the restaurant.

Core Competencies:

• Guest Focus
• Responsive to guest needs.
• Effectively uses guest feedback.
• Responds to guest concerns and complaints effectively.

Communication:

• Encourages open sharing of ideas.
• Communicates clearly, concisely, accurately, and timely. (Oral and
• Ensures crewmembers are trained and developed.
• Supports and delegates effectively.
• Contributes to the development of the Restaurant Managers, Shift Supervisors

Physical Requirements:

• Extensive standing
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and bending to touch the floor
• Must have high level of mobility/flexibility in space provided.
• Must be able to work irregular hours and under heavy pressure/stress during busy times.
• Bending, reaching, walking.
• Communicating with customers.
• Using a computer.
• Operating cash register.
• Lifting up to 40 lbs.

We are looking for a General Manager who is a leader and is able to build a team and develop an existing team of top performers by training and developing skills, providing clear, consistent direction, and recognizing individual and team contributions.

You will oversee recruiting, training, management, P&L, and overall operations of the restaurant to ensure excellent customer service, high quality foods, people development, food safety, store cleanliness, and maximum profitability. You will be responsible for providing outstanding leadership to your Team Members.

We take pride in our commitment to give our managers an increased degree of flexibility to help balance their busy lives while supporting their professional goals.