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General Manager

$70k

ARC Document Solutions

Newark, DE
Description

Location: Newark, DE

Company: ARC Document Solutions

Employment Type: Full-Time

Starting Salary: $70,000

Job Summary

Lead the Future of Document Imaging & Scanning Operations

ARC Document Solutions is looking for an experienced General Manager, National AIM Operations to lead and support large-scale scanning and archiving projects across our national AIM network.

This is a highly visible leadership role for someone who understands commercial document scanning, imaging technologies, production workflows, quality control, and large-scale project execution and who can translate that expertise into operational excellence and exceptional customer outcomes.

What You'll Do

Lead National AIM Operations
  • Provide operational oversight for large scanning and archiving projects across AIM Operations Centers, regional locations, and customer sites.
  • Establish and maintain best-practice standards across scanning operations.
  • Optimize production workflows to maximize quality, efficiency, labor utilization, and resource management.
  • Develop and maintain quality-control standards designed to minimize errors and defects.
  • Review operational and production data to identify challenges and implement improvements.
  • Ensure hardware and software acquisitions align with ARC's national standards.
Partner with Sales & Customers
  • Work closely with the AIM Sales team to plan projects, identify customer needs, develop technical solutions, calculate costs, and establish project timelines.
  • Participate in major customer presentations, providing operational expertise and technical insight.
  • Serve as a key operational point of contact for large AIM customers.
  • Partner with customers on production scheduling, project status, problem-solving, and other operational needs.
  • Support sales teams and branch operations with customer-site needs, training, and education.
Drive Process & Quality Improvement
  • Establish production and quality-control standards in partnership with AIM and branch leadership.
  • Develop and implement processes that improve workflow, eliminate operational issues, and enhance quality.
  • Coordinate activities across departments and locations to ensure successful project execution.
What We're Looking For
  • 5+ years of experience managing a commercial document scanning operation.
  • In-depth experience with large- and small-format production document imaging technologies and solutions.
  • Strong understanding of document imaging principles, imaging mechanics, file structures, file formats, OCR, ICR, OMR, barcode technologies, and related methodologies.
  • Proven experience developing process workflows and quality-control procedures.
  • Strong analytical, problem-solving, project management, and customer-facing skills.
  • Ability to collaborate effectively with Sales, Operations, Production, and Branch leadership.
  • Bachelor's degree, four years of related training, or an equivalent combination of education and experience.
  • CDIA certification or equivalent is highly preferred.
  • Strong working knowledge of Microsoft Word, Excel, Outlook, Access, Adobe Acrobat, and Adobe Photoshop.
Why ARC?

At ARC Document Solutions, you'll join a team that values innovation, responsiveness, operational excellence, and customer success .

We offer:
  • Competitive compensation
  • Comprehensive medical, dental, vision, and life insurance
  • 401(k) with company matching
  • A supportive management team invested in your success
  • Training and professional development opportunities

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Vacancy posted 1 day ago
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