Casino Services Ambassador

Job Description

Job Description

Welcome to Revo Casino and Social House!

At Revo Casino and Social House, we celebrate the spirit of rebellion, creating a dynamic and engaging environment for both our guests and team members. Our brand thrives on breaking the mold and delivering fun, bold, and unconventional experiences, making it a fantastic place to work and grow your career.

We emphasize individuality and encourage our team members to be themselves. We’re not stuffy or corporate—we believe in having fun and creating a welcoming, vibrant atmosphere. Our workplace fosters camaraderie, creativity, and a bit of rule-breaking, ensuring everyone feels valued and motivated to unleash their inner rebel.

Beyond the casino floor, we are deeply committed to supporting the communities in which we operate. Each year, we contribute more than $12,000,000 to various charitable causes, reflecting our dedication to making a positive impact.

Join us at Revo Casino and Social House, where your talents will be celebrated, your rebellious spirit will be embraced, and you’ll be part of a team that truly makes a difference.

Position Summary:

Responsibilities include implementing loyalty programs, assisting guests, spearhead direct marketing initiatives, promote special events and promotions, stocking marketing inventory, and work with team members to achieve goals.

Essential Responsibilities:

1. Be the beacon of extraordinary guest service, both for our valued patrons and fellow team members.

2. Cultivate an environment of encouragement and motivation among your colleagues.

3. Contribute to the allure of our brand through innovative programs and their seamless execution.

4. Use your keen observation, personal interactions, and top-notch service to gather valuable information about our guests.

5. Implement loyalty programs, nurture guest relationships, and spearhead direct marketing initiatives.

6. Assist guests on the gaming floor in understanding HHR machine play.

7. Possess an in-depth knowledge of our property layout and functions to ensure guests have an exceptional experience.

8. Keep up-to-date with special events, promotions, advertising campaigns, and community happenings.

9. Display exceptional interpersonal skills, projecting a confident and mature presence.

10. Take charge of stocking inventory to keep things running smoothly.

11. Resolve issues within your authority and recommend solutions for those that require higher-level attention.

12. Safeguard privileged information in compliance with company policy and state regulations.

13. Thrive in various guest and employee interactions, even in challenging circumstances.

14. Maintain open lines of communication with your supervisor, ensuring they're informed about relevant activities.

15. Attend and benefit from required training sessions offered by the Company.

16. Take necessary steps to ensure minors are not allowed to engage in prohibited activities.

17. Stay informed about department-related ordinances, regulations, and policies.

18. Understand and promote our programs for responsible gaming.

19. Report any instances of wrongdoing you may come across.

20. Embrace any other duties as assigned.

Position Qualifications:

· High school diploma or equivalent, plus one year of customer service experience. Other combinations of education and experience will also be considered.

· Professional demeanor and strong communication skills are essential.

· Comfortable working in a dynamic and fast-paced environment, where concentration is key.

· Willing and able to obtain and maintain all necessary licenses, certifications, and qualifications.

· Committed to meeting or exceeding all regulatory conditions for this role.

Physical Requirements:

Ability to work in an environment with moderate to loud noise levels, maybe exposed to secondhand smoke except and varied light levels, including flashing lights.

Ability to stand, walk, bend for entire shift.

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We celebrate diversity and believe that our differences make us stronger. We're an equal opportunity employer and welcome applications from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off