Specialist, Enterprise Support

Enterprise Support Specialist

The Enterprise Support Specialist is a member of the Enterprise Support and Analytics team and supports the data life cycle and functions of the Student Information System and other district-wide solutions. The Specialist supports school-based and central office personnel with enterprise tools to meet the needs of district operations. The Specialist works regularly with other Enterprise Support and Analytics team members and business owners of functional areas to enhance enterprise systems to meet business needs. The Specialist provides user support, troubleshoots issues, conducts user acceptance testing, and facilitates data integrations and state report collections.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Implements training programs and processes across the division as it relates to maximum utilization of the student information system, while incorporating privacy and confidentiality of student records
• Works with business owners to identify requirements and develop enhancements to meet business needs
• Facilitates solutions to support streamlined and secure data collection, entry, management, and analysis of student data
• Assists with user acceptance testing and rollout of any new functions
• Monitors the service desk queue on a daily basis and researches, tests, and resolves user issues
• Audits and analyzes data to support school operations and local and state reporting

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education Bachelor's Degree in Technology or related field

Experience

Five (5) years of experience with databases and information management

Experience with instructional design concepts and training facilitation

Experience with data exchanges and designing data dashboards

Licenses and Certifications

Knowledge, Skills and Abilities

• Demonstrated knowledge of web-based applications
• Strong written and verbal communication skills
• Demonstrated critical thinking, problem solving and analytical skills, with attention to detail
• Knowledge of databases languages such as SQL
• Understanding of local, State, and Federal reporting requirements

Physical Requirements

The following provides a brief description of physical requirements for this job:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports to : Supervisor, Enterprise Support and Analytics

FLSA Status : Exempt

Months/Days/Hours : 12 months/ 254 days/ 8 hours

Salary Level : Universal 16

Salary Scale :

Salary Range : $103,690 - $170,831

Remote Work Eligible : Partial

Union Designation: Non-Union

Remote Work Disclosure

The following guidelines apply to jobs and positions where employees have been identified as having the potential to work remotely. Remote work is defined as completing one's duties and responsibilities at a site other than one's assigned duty location. In order to be eligible for remote work privileges, an employee must have demonstrated consistent, positive performance and have the support and approval of their direct supervisor. In addition, these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work. Employees who are non-exempt and are working remotely will work their regular scheduled hours and gain prior approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek. Remote work privileges can be amended, changed, or revoked based upon the performance of the employee, as well as the needs of Loudoun County Public Schools.