Retail General Manager

Job Description

Job Description

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

The Retail Store Manager will be the primary owner in driving a performance based culture within their location, while focusing on delivering exceptional customer experience. The Store manager should be passionate about fashion and styling and has the ability to cultivate and grow a customer following in-store, support the management team and represent the REVOLVE brand and image.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor and assess retail store performance, including sales, profit, product levels by season, and general compliance with company standards and policies.

● Execute strategies to increase sales and profitability in store & deliver strong results through positive year over year growth and stable KPIs.

● Apply a strong understanding of business acumen to drive the business, identify opportunities, and build longterm solutions.

● Ownership of operational execution of the store to achieve necessary revenue targets while balancing budget and expenses.

● Uphold consistent inventory accuracy and controls in store.

● Address customer complaints in partnership with VP of Retail and resolve issues as they arise to retain customers and drive customer loyalty.

● Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand.

● Partner with HR & Recruiting team on staffing and hiring

● Partner directly with your Direct Supervisor and HR team for support on performance discussions, safety discussions, and any other HR issues.

● Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business

● Manage the day-to-day performance of the retail store team, enabling an incredible employee experience.

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong analytical skills, Strong understanding of industry trends and market awareness
• Strong understanding of physical retail economics and store productivity metrics
• Ability to make nuanced assortment decisions within finite selling space
• Analytical thinker with strong retail math and OTB expertise
• Good judgment, creativity, and enthusiasm
• Ability to balance brand equity, trend relevance, and inventory turn
• Ability to develop strong, synergistic relationships with a multitude of teams and personnel including:
  • Retail Operations
  • Visual Merchandising
  • Planning
  • Marketing
  • Brand Partnerships
• Ability to synthesize qualitative store feedback with quantitative performance data
• Highly organized with strong multitasking and prioritization skills
• Capable self-manager and team leader
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, evolving retail environment

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

● Minimum of 5 years Retail Store Management Experience required.

o Luxury retail management experience preferred.

● Proven experience in working within a sales driven environment - deliver sales results in line with business growth targets

● Drives growth through presenting new initiatives/ideas to improve the client experience and business as a whole

● Customer centric - proven ability to foster and maintain personal relationships with clients to build brand loyalty for Revolve & FWRD

● Ability to work in a fast-paced, cross functional team environment setting

● Strong interpersonal skills and the ability to interact effectively with diverse personalities (customers, team members, HQ partners, vendors, etc.)

● Ability to set clear objectives through direct communication and inspire the team to reach their highest potential

● Ability to set the standard for operational efficiency, adhering to processes and systems to maximize team and business results, and identifying opportunities for improvement

● Ability to stand, lift (within reason) on the sales floor and operationally in BOH

● Ability to work nights, weekends, and holidays as needed to support the business

● Strong record of sourcing talent, developing retail teams, and maintaining a strong network within market

Minimum Qualifications:

● Available to work a minimum of 40 hours per week

● Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekends

● Has managed a business of at least 10M in annual Net Revenue

● Has managed exempt & non-exempt employees

● Understanding of Retail Labor Laws

● GSuite experience a plus

A successful candidate thrives in a dynamic, growth-oriented environment with minimal supervision. Physical retail requires agility, ownership, and a hands-on approach — particularly during new store openings and seasonal transitions.

At REVOLVE, we roll up our sleeves and do whatever it takes to build exceptional retail experiences.

At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

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