Service Center Manager

Location: Auburndale, FL

Compensation: Base Salary + Performance Bonuses | Target Total Annual Compensation $80,000+

Job Type: Full-Time, Salaried

Schedule: 45–50 hours/week, potentially including weekends

Job Description

Grease Monkey of Auburndale is seeking an ambitious, sales-driven Service Center Manager to lead our quick-lube and automotive maintenance center. Under new ownership, we're focused on growing revenue, increasing customer traffic, developing a high-performing team, and delivering exceptional customer service.

We're looking for a proven leader with a track record of driving sales growth, managing and motivating employees, and improving profitability. The ideal candidate combines strong sales skills, people management experience, and hands-on operational leadership.

This is a working manager position—not a desk job. You'll lead from the shop floor, working alongside your team while taking ownership of the center's sales performance, employee development, and daily operations.

Key Responsibilities

• Drive Sales Growth: Increase daily car count, average ticket revenue, and customer retention through customer education, ethical sales practices, and exceptional service.
• Lead & Develop People: Recruit, train, coach, schedule, and motivate employees. Establish clear performance expectations and hold the team accountable for results.
• Manage Sales Performance: Set daily sales goals, monitor key performance indicators, and coach employees to identify customer needs and recommend appropriate services.
• Lead Operations: Work alongside the pit crew, maintain efficient bay times, ensure quality service, and resolve customer concerns.
• Maintain Standards: Enforce Grease Monkey's operational, safety, and customer service standards.
• Control Costs: Manage labor, inventory, purchasing, and daily financial reporting to improve profitability.

Qualifications & Skills

• 2+ years of management experience in automotive service, quick-lube, retail, or a similar sales-driven environment.
• Proven track record of increasing sales, growing revenue, and achieving performance targets.
• Demonstrated ability to recruit, develop, motivate, and manage employees.
• Strong sales, leadership, communication, and customer service skills.
• Ability to coach employees on effective sales techniques and customer education.
• Understanding of financial performance, labor management, and inventory controls.
• Hands-on automotive service experience strongly preferred.
• Valid driver's license required.

Compensation & Opportunity

We offer a competitive base salary plus performance-based bonuses tied to store results, with target total annual compensation of $80,000+. Bonuses are tied to sales growth, customer retention, and overall store performance and are subject to a separate compensation plan. Bonuses are not guaranteed.

This is an opportunity for a sales-driven leader to grow revenue, build and motivate a high-performing team, and be rewarded for outstanding results.

Application Questions

1. How many years of management experience do you have in automotive service, quick-lube, or retail?
2. Describe a specific example of how you increased sales or profitability in a previous management role.
3. How many employees have you directly managed?
4. What strategies have you used to motivate employees?
5. Are you comfortable working directly in the service bays alongside your team?
6. Can you consistently work 45–50 hours weekly, including weekends?
7. Do you possess a valid driver's license?
8. What languages do you speak?