Community Solutions Wifi Representative III

Spectrum

Community Solutions WiFi Representative

Are you passionate about connecting communities through cutting-edge technology? As a Community Solutions WiFi Representative at Spectrum, you'll play a vital role in supporting our Bulk/MDU services, ensuring seamless Master and Managed WiFi account management. Your in-depth knowledge of our offerings, technical requirements and billing information will be essential in delivering exceptional customer support. By working with minimal supervision, you will contribute to our organization's success and make a significant impact on the customer experience. Join us in bridging the digital divide and enhancing connectivity for all.

Responsibilities

What our Community Solutions WiFi Representative Enjoy Most About the Role

Enhancing the customer experience by supporting Master and Managed WiFi accounts in activation, maintenance, billing, problem solving and troubleshooting.
Resolving issues for Managed WiFi, Video, Internet and Voice services using diagnostic tools.
Providing end-user support for connecting devices to networks and managing devices in the portal.
Offering LAN equipment support, including resetting access points and activating ethernet ports.
Managing WAN and outage support, reporting issues and creating work orders for technicians.

Working Conditions

Normal office environment.

Qualifications

Required Qualifications

Education

High school diploma or equivalent

Experience

1+ year(s) in cable operations and/or telecommunications call centers
1+ year(s) of customer service experience

Skills & Abilities

Strong verbal and written communication
Complex problem-solving and excellent follow-up skills
Attention to detail and outstanding customer service
Positive phone demeanor and flexibility to work various schedules, including holidays
Proficiency with PCs, Microsoft Office Suite and intranet navigation
Knowledge of billing systems and troubleshooting for Video, Internet and Voice services.

Preferred Qualifications

Knowledge of basic principles of WiFi and Managed WiFi
Understanding of LAN, WAN, VLAN, and MAC Authentication
Experience with ZenDesk, ElevenOS, Archer, and Grafana
Certifications like CCNA, NET+, A+, CCNP, or CCIE

Spectrum

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Vacancy posted 3 days ago

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