Specialist, Patient Care

Job Description SummaryThe Patient Care Specialist I provides essential front-line administrative and clerical support within the medicaloffice. This role is responsible for greeting and registering patients, verifying demographic and insuranceinformation, collecting payments, and maintaining accurate documentation within the electronic health record(EHR). The Specialist I upholds patient confidentiality and follows all HIPAA, privacy, and compliance standardswhile working under close supervision to ensure a professional and efficient patient experience.How will you make an impact & RequirementsResponsibilities• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contactinformation is accurate and current in the EHR.• Collects and processes copayments following standard cash-handling and reconciliation procedures.• Verifies insurance eligibility, obtains required authorizations, and documents verification resultsaccurately in the patient record.• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.• Answers and routes phone calls, schedules or reschedules appointments, and maintains dailyappointment schedules while communicating adjustments to clinical staff.• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in atimely and accurate manner.• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documentsinto the EHR.• Reviews patient accounts for outstanding balances or documentation errors and partners with billingto resolve discrepancies.• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managingdocumentation, and limiting access to authorized users only.• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptlyaccording to established protocols.• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, andaccuracy.• Provides professional, courteous customer service and maintains composure during high-volume orchallenging situations.• Coordinates scheduling across multiple providers, departments, or specialties to support efficientpatient flow.• Audits patient charts, registration data, and referral documentation to identify and correct complianceor process issues.• Participates in mandatory training programs related to compliance, privacy, workflow changes, andpatient experience.• Supports the Practice Manager and care team with assigned administrative tasks.• Participates in departmental audits, workflow redesign initiatives, and implementation of new systemsor technologies.• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, orservice metrics.• Demonstrates excellent guest service to internal team members and patients.• Performs other related duties as assigned.Compensation Range:$20.00to$30.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. #J-18808-Ljbffr