Job Lead Server Senior Living Dining Services

Lead Server

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

The Lead Server is responsible for providing dining and table services to residents and guests in the community's dining rooms and designated areas in accordance with Sunrise Senior Living standards. The Lead Server is responsible for training new servers, maintaining proper dining room set up, assisting in special events, monitoring appropriate checklists in support of the dining area cleanliness and readiness standards and assisting in table top inventories maintenance. Responsible for handling all food and beverages in accordance with sanitary procedures and standards and complies with all federal, state and local regulatory procedures regarding food service.

Essential Duties

• Provides support to the servers in the day to day operations of the dining room while maintaining a high quality, positive and safe physical and social environment for residents, guests and fellow team members.
• Provides dining service training to new servers 10 Steps of Service.
• Maintains knowledge of Daily and Always Available Menu items and can provide general description to the residents and guests.
• Assists residents with menu selections and responds to pertinent questions about menu items.
• Takes meal and beverage orders and serving requested items according to established guidelines Use tableside dining / meal suit.
• Responds to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
• Attends pre-meal briefing to gain knowledge of the meal and meal support activities.
• Follows all local, state/provincial and federal policies regarding food handling.
• Maintains standards of cleanliness, hygiene and health standards.

General Dining Room Duties

• Performs dining room checklist inspections for dining room cleanliness and readiness and makes necessary adjustments as appropriate to maintain quality standards.
• Maintains side work duties as assigned.
• Maintains assigned tables and surrounding area in a complete state of cleanliness, appearance and readiness.
• Performs and ensures dining room set-up and re-set of tables is in accordance with dining room procedures.
• Supports the dining room decorum and etiquette standards.
• Performs and completes opening and closing checklist criteria.
• Assists in table top inventories maintenance.

Resident Services

• Reviews, reads, notates and initializes the Daily Log to document and learn about pertinent information.
• Reviews Resident Diet Book, confidential Diet Board / Indicator, Data Card or Chart remove? TSD/MS Where applicable.
• Maintains and protects the confidentiality of resident information at all times.

Food Safety and Sanitation

• Practices safe food handling at all times to prevent an outbreak of food borne illness.
• Completes daily, weekly and monthly cleaning assignments.
• Maintains all work areas in a healthful and safe condition.
• Assists in dining room and surrounding areas for proper directional flow, organization and supplies placement.

Risk Management and General Safety

• Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tagout procedures.

Training, and Contributing to Team Success

• Participates actively as a member of a team and committed to working toward team goals.
• Demonstrates in daily interactions with others, our Team Member Credo.
• Commits to serving our residents and guests through our Principles of Service.
• Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Core Competencies

• Building Customer Loyalty
• Building Trust
• Communication
• Contributing to Team Success
• Managing Work (includes Time Management)
• Planning and Organizing
• Quality Orientation
• Stress Tolerance
• Technical / Professional Knowledge

Experience and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• High School diploma preferred / GED accepted
• Minimum of one (1) year experience preferred in fine upscale dining hospitality and / or full service senior living
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication
• Competent in organizational, time management skills
• Demonstrates good judgment, problem solving and decision making skills
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

Pre-Employment Requirements

Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).