Team Lead, Respiratory Key Account Liaisons

Job title: Team Lead, Respiratory Key Account LiasionsLocation: Cambridge, MAAbout the JobAs the Sanofi Respiratory Key Account Liaison Team Lead, you lead, coach, and develop a team of field-based (non-sales) Key Account Liaisons who serve complex health system accounts within the respiratory therapeutic area. You drive long-term engagement, operational excellence, and improved outcomes for patients living with respiratory diseases. You ensure your team partners with health systems to identify population health priorities and activate respiratory care pathways that close gaps in care. You serve as the connective tissue between the liaison team, internal cross-functional teams, and senior health system stakeholders, enabling seamless execution across the customer lifecycle. This role reports to the Head of Strategic Solutions Marketing.Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.About SanofiWe're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system — and innovative pipeline — enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.Main ResponsibilitiesPeople Leadership and Talent DevelopmentHire, onboard, coach, and develop Key Account Liaisons to build a high-performing field teamSet clear objectives and performance expectations aligned to respiratory business prioritiesConduct regular 1:1s, field ride-alongs, performance reviews, and career development planningBuild an inclusive, high-performing, and collaborative team cultureIdentify skill gaps (e.g., population health, data analytics, executive engagement) and build training and development plans to close themRecognize and reward performance to sustain engagement and retentionManage team capacity and workload to ensure balanced coverage across accountsTeam Strategy and Account Portfolio ManagementAssign and prioritize Key Accounts (Top Health Systems) across the liaison team to maximize impact and continuitySet account engagement strategy and team goals aligned to respiratory business prioritiesEnsure consistent, high-quality account profiling that captures strategic priorities, stakeholder mapping, population health and quality initiatives, care pathway status, and growth opportunitiesEnsure coverage and continuity across accounts, including during transitions and absencesProvide guidance on complex or escalated customer situationsRespiratory Population Health and Care Pathway StrategySet the team's approach to respiratory population health and care pathway work with health systems (e.g., asthma, COPD, and other respiratory conditions)Coach liaisons on assessing respiratory patient populations, identifying care gaps, and developing, refining, and implementing care pathways in alignment with clinical guidelines and system prioritiesCapture and share learnings and best practices across accounts to build scalable models and playbooksEnsure appropriate connection of health system teams with internal experts (e.g., Medical Affairs, Customer Solutions Marketing, Health Economics and Outcomes Research), within compliance guidelinesCross-Functional Alignment and Executive EngagementPartner with Customer Solutions Marketing, Medical Affairs, Sales, and other internal teams to ensure aligned execution and pull-through at health systemsServe as the escalation point and internal advocate for the liaison teamEngage C/D-suite and senior clinical, operational, quality, and population health leaders at priority accounts as appropriateIdentify and remove barriers to collaboration to drive efficiency and accountability across teamsRepresent the liaison team in leadership forumsPerformance Management, QBRs and InsightsOversee the quality, cadence, and consistency of Quarterly Business Reviews (QBRs) across all accountsDefine and track team KPIs and account health metrics using CRM tools and dashboardsSynthesize cross-account trends, customer insights, and pathway adoption and outcomes data into strategic recommendations for headquarters, commercial strategy, product innovation, and market positioningEnsure follow-ups are tracked and continuous improvement is achievedCompliance and Operational ExcellenceEnsure the team operates within label, regulatory, and legal compliance guidelinesPromote compliant engagement practices and training across the teamManage team budget, resources, and toolsDrive CRM discipline and data qualityEssential SkillsPeople Leadership and Coaching: Ability to hire, develop, and inspire field-based teams, providing actionable feedback and fostering growthRespiratory Disease State Expertise: Understanding of respiratory disease burden, treatment landscape, and patient journeys (e.g., asthma, COPD) and the factors that drive outcomesPopulation Health and Care Pathway Expertise: Understanding of population health management, value-based care, and quality measurement. Ability to guide the development, implementation, and evaluation of respiratory care pathways with health systemsStrategic Thinking and Planning: Setting team direction and account priorities aligned to respiratory business objectivesExecutive Presence: Confidence and credibility when engaging with C/D-suite stakeholders, earning trust and respectOrchestration and Pull-Through Expertise: Navigating health system contacts and connecting internal and external experts to drive execution of collaborative respiratory projectsCross-functional Collaboration and Influence: Aligning internal stakeholders and leaders to drive impact at respiratory accountsStakeholder Mapping and Engagement: Guiding the team in building relationships across clinical, operational, quality, population health, and executive levelsData and Outcomes Analysis: Synthesizing population-level, utilization, and pathway performance data into actionable insightsAccount Strategy and QBR Oversight: Ensuring detailed account plans and high-quality QBRs that reflect strategic priorities and growth potentialHealthcare System Expertise: Understanding of the dynamic healthcare environment; navigating shifting priorities, regulations, payer dynamics, and customer expectationsChange Management and Problem Solving: Leading teams through shifting priorities and resolving complex or escalated situationsCustomer-Centric Mindset: Understanding customer needs to build lasting partnershipsAbout YouBasic QualificationsBachelor's degreeA minimum of 7+ years of work experience in field sales, product marketing and/or key account management within the pharmaceutical or biotech industryA minimum of 3 years of people management or team leadership experience (direct or matrixed)A minimum of 3 years' experience managing complex relationships with health systems at c-suite level Respiratory or biologic marketplace experience preferredPreferred QualificationsMaster's degree (e.g., MBA, MPH, MHA, or related field)Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiativesFamiliarity with value-based care models, quality metrics, and health system data and analyticsExperience leading field-based, remote, or matrixed teamsLaunch experienceMarketing experienceDemonstrated ability to coach and develop talentAbility to assemble and lead cross-functional teams toward a shared vision of successAbility to execute against strategic and tactical plans under tight timelinesAbility to present ideas effectively to individuals or groups, including senior executives, targeting presentation to the needs of the audienceStrong organizational skillsStrong project and portfolio management experience, including superior analytical and planning skillsAbility to manage multiple priorities simultaneouslyIdeal candidate must live commutable distance to a major US airportSpecial Working ConditionsValid driver's licenseAbility to travel 40-50 percentAbility to travel to meetings/trainings/programs as necessaryMust work within label, and regulatory and legal compliance guidelinesWhy Choose UsBring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programSanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.#GD-SA #LI-SA#LI-Hybrid#vhdPursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.Sanofi US endeavours to make our career center accessible to any and all users. If you are experiencing difficulty and need assistance applying online, please call 1-866-SANOFI2 View phone number on click.appcast.io) or click hereUS and Puerto Rico Residents OnlySanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.North America Applicants OnlyThe salary range for this position is:$178,500.00 - $257,833.33All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.SummaryLocation: Cambridge, MA; Remote, USType: Full time