RV Service Advisor / Parts Clerk

Job Description

Job Description

This highly visible role supports RV service operations through inventory receiving, parts coordination, repair ticket management, customer communication, and service follow-up. The ideal candidate is detail-oriented, professional, able to multitask, and skilled in verbal and written communication with customers and coworkers.

Responsibilities

• Check in new inventory delivered from the factory.
• Coordinate parts and prepare tickets with all applicable parts and labor charges.
• Write warranty tickets, submit them for authorization, and track units through the warranty process.
• Write internal repair, retail, and body shop tickets.
• Follow units through the service system and monitor repair status.
• Communicate repair details and costs to customers in writing and verbally.
• Upsell applicable packages and upgrades.
• Perform quality checks before contacting customers for pickup.
• Meet daily with team members to review deliveries and pickups.
• Suggest ideas that create a better customer experience.

Required Qualifications

• Strong verbal and written communication skills.
• Detail-oriented and capable of multitasking.
• Professional demeanor with customers and coworkers.

Preferred Qualifications

• High school diploma or equivalent.
• Valid driver's license.

We Are Airstream are family owned Airstream dealerships with locations in Chandler AZ and Ventura CA. We have over 25 years of experience in the industry.

Company Description

We Are Airstream are family owned Airstream dealerships with locations in Chandler AZ and Ventura CA. We have over 25 years of experience in the industry.