Customer Service Representative

Job Details Job Location: PORTLAND, OR 97229 Please join our fast paced, supportive Customer Service Team! Cornel's is a locally owned and operated home services company. Responsibilities Respond to incoming calls, emails, and text messages in a high-volume environment Serve as the primary point of contact for customers and the general public Book, confirm, and follow up on scheduled appointments and service requests Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s Accurately enter customer information and maintain detailed records in the system Assist with outbound calling to support appointment and scheduling needs Meet all department performance standards, including call availability, call quality, and productivity benchmarks Support dispatch operations as needed Cross-department communication to ensure high-level customer experience from start to finish Compensation: $19-$25/hr Schedule Monday-Friday, standard 9-5 PST Ability to be partially remote after training period, and also adding in some Saturday shifts may be required. Qualifications 1–3 years of customer service or office experience (trades industry preferred) ServiceTitan experience required Dispatching experience preferred but not required Strong communication and phone skills Comfortable handling high call volumes Who You Are Punctual and ready to greet customers at the start of each shift Thrive in a fast-paced environment Highly organized with strong attention to detail Skilled multitasker and problem solver Dependable and team-oriented Career-minded and eager for professional growth High school diploma or GED equivalent #J-18808-Ljbffr