Embroidery Digitizing Specialist

About the Company Peter Millar is an American lifestyle brand founded in 2001, headquartered in Raleigh, North Carolina, with a distribution center in Durham. The brand offers luxury performance sportswear, resort apparel, tailored clothing, and accessories, emphasizing craftsmanship and modern style. Role Overview The Embroidery Digitizing Specialist will efficiently and effectively resolve inbound digitizing requests, ensuring quality standards for Peter Millar and G/FORE. Responsibilities Review and assess new digitizing requests, suggesting techniques and sizing to provide customers with the highest quality embroidery. Analyze and distribute digitizing workload in-house and amongst contractors to meet or exceed SLA’s. Monitor inbound files from contractors for quality control, ensuring all requirements are met. Warehouse designs on a shared network and update statuses through approval workflows. Proactively manage order updates as designs are approved or deactivated. Provide oversight to orders pending new logo approval, facilitate the approval process and elevate delays to Account Managers. Track, monitor, and resolve all digitizing related issues. Color and distribute work orders as needed. Identify and participate in process improvement efforts. Support the development and maintenance of Embroidery Team SOP’s. Competencies Thorough understanding of digitizing and embroidery concepts. Strong organizational and time‑management skills. Excellent verbal and written communication skills. High attention to detail. Strong computer skills, including Microsoft Office (Excel, Word, Outlook). Desired Education & Experience Bachelor’s Degree in textiles or related field. Minimum of 2years’ experience in digitizing embroidery designs. Experience with Wilcom or comparable digitizing software. EEO Statement Peter Millar & G/FORE are equal opportunity employers. In accordance with anti‑discrimination law, this policy to effectuate these principles and mandates. Both prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both comply with applicable state, county and local laws governing non‑discrimination in employment. #J-18808-Ljbffr