Salesforce Administrator

The Information Systems Division (ISD) within the California Department of Social Services (CDSS) is seeking highly motivated and analytical IT professionals who excel at evaluating and improving technology operations. Ideal candidates are critical thinkers, self-starters, and strong communicators who enjoy collaborating with technical and business partners to streamline processes and enhance efficiency.


The Salesforce Administrator performs declarative Salesforce development, including creating and maintaining Flows, Validation Rules, Workflow Rules, Lightning pages, email alerts, notifications, list views, and custom metadata components. Programmatic Salesforce skills may also be applied to support advanced analysis and troubleshooting. These include using Apex to review system logic, applying Lightning Web Components with JavaScript, HTML, and CSS to evaluate UI behavior, and using SOQL or SQL to analyze data issues within FMS. These capabilities strengthen efforts to identify root causes, validate complex processes, and support scalable improvements to the platform.


Responsibilities also include conducting unit testing, smoke testing, and post-deployment validation to ensure system stability. The role also analyzes system behavior and resolves configuration issues, integration failures, and data synchronization problems. Additional duties involve supporting API-based integrations with upstream and downstream systems during integration troubleshooting.


This position provides Tier 2 user support by diagnosing permission problems, profile and role inconsistencies, sharing rule conflicts, UI navigation issues, data mismatches, record discrepancies, and reporting needs. Staff in this role assist users with creating or modifying reports, dashboards, list views, and other data tools. Work also includes documenting issues that require escalation and preparing user guides, troubleshooting materials, and knowledge-base content to improve system operations and user proficiency.


The position works closely with analysts, developers, accessibility teams, program staff, and cross-bureau partners to refine system requirements and enhance the FMS Salesforce platform. Responsibilities also include participation in accessibility testing, providing demonstrations, and delivering coaching on new and updated functionality.


The role requires independent work and regular reporting of project progress. Daily interaction with CDSS technical staff and management, as well as frequent engagement with system customers and contracted consultants, is expected. A background investigation and fingerprint clearance are required prior to appointment.


This position will follow 4 day RTO mandate.

You will find additional information about the job in the Duty Statement .

Working Conditions
This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance of the State Capitol, parks, restaurants, farmers' markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.


This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.


Please note: Regular commute is not compensable.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-534093


Position #(s):
800-771-1402-400
800-771-1402-003

Working Title:
Salesforce Administrator


Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
2


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Department Information Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.

ISD's mission is to develop, support, and promote the business value of information technology by enabling CDSS to conduct essential business processes more reliably, more efficiently, and at a lower cost. The division continuously seeks to improve customer service and provide accessible information that empowers CDSS program areas to make informed decisions.

CDSS Guiding Principles


Diversity. Equity. Inclusion. Accessibility. Belonging.
We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.


Community Engagement
We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.


Empowerment
We engage, operate, and advocate from the understanding that each community and person have desires and capabilities to lead in their own life.


Quality Services
We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.


Data Defined Outcomes
We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.


Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.


Do not include any confidential information in any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Statement of Qualifications (SOQ) - The SOQ is a narrative discussion that identifies how your education, training, experience, and skills correlate to the desirable qualifications identified for this position. Please write out each question below and provide a detailed answer for each question. Include specific examples and limit your SOQ to two pages in length with a 12-point Arial font.


1. Describe your experience configuring Salesforce applications. Include examples of designing or maintaining Flows, Validation Rules, Lightning pages, or other declarative components, and explain how you diagnosed and resolved a complex Salesforce issue involving data inconsistencies, user permissions, or system behavior.


2. Discuss your experience providing technical support. Include an example that demonstrates how you identified the root cause of a user issue, collaborated with technical or program staff to resolve it, and communicated the solution effectively. Highlight any documentation or training materials you created.


3. Describe a time when you analyzed how multiple systems interacted with each other to resolve a technical problem. Explain how you approached reviewing API behavior, data flows, or configuration changes, and discuss how your actions improved system reliability or user experience.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.


If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.


Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/12/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58


Sacramento , CA 94244-2430


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Social Services
California Department of Social Services
Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58


Sacramento , CA 94244-2430


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


• Experience with Apex, Salesforce's core object oriented programming language used for developing business logic and custom functionality on the Salesforce platform.


• Knowledge of Lightning Web Components (LWC), including proficiency with JavaScript, HTML, and CSS, to build responsive, modern, and reusable user interface components.


• Ability to write and interpret SOQL and/or SQL queries to retrieve, manipulate, and validate Salesforce data effectively.


• Strong understanding of JavaScript for client side logic, UI interactivity, and LWC/Aura component development.


• Practical experience using HTML/CSS to structure and style Lightning components within the Salesforce UI.


• Familiarity with API technology to support integrations between Salesforce and external systems, including upstream and downstream data flows.


• Demonstrated ability to troubleshoot complex issues across declarative and programmatic Salesforce components, integrations, and system behaviors.


• Experience supporting enterprise level Salesforce applications, including configuration, metadata management, user support, and release testing.


• Strong analytical skills for isolating root causes of data, configuration, or integration issues and recommending effective solutions.


• Excellent communication skills and ability to collaborate with developers, analysts, program partners, and accessibility teams to deliver platform improvements.


• Ability to work independently, manage multiple competing priorities, and deliver high quality results aligned with program and organizational needs.


Benefits There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.


TRANSPORTATION REIMBURSEMENT


• Public transit (mass transit) passes.
- 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
- 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
- 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.


Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Faleena Martinez
(000) -
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Personal Leave Program (PLP) 2025
Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.



Examination Information
Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process. To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement: CalCareers Exam/Assessment Search


Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at:
View email address on click.appcast.io .


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.