Merchandise Team Lead

Job Title

Maintain a smooth flow of communication between department supervisors and team members.

Training all new team members in specific procedures for assigned location.

Ensuring that all team members deliver outstanding guest service at all times.

Understanding all company and department guidelines, including all uniform and grooming, absence and tardy, and situations requiring disciplinary action.

Maintaining the highest level of guest service and satisfaction.

Ensuring all staffing needs are met on a daily basis.

Providing constructive feedback to location team members. Giving frequent oral evaluations and sharing ways in which they can improve.

Assisting in training on a daily basis.

Communicating with merchandise supervisor regarding staffing needs.

Ensuring your location is opened and closed at its scheduled time.

Observing receiving methods to ensure all policies are being followed.

Correcting any safety violations and potential hazards, and communicating to supervisor.

Responsible for product placement and cleanliness of games.

Assisting in annual inventory and monthly cycle counts.

Tracking damaged goods.

Protecting company assets: money, merchandising, equipment. Maintaining accurate operational and loss prevention procedures.

Must be willing and able to handle sensitive information and accurately account for cash and credit transactions.

Implementing and enforcing pre-established guidelines/policy of merchandise department and Wild Adventures.

Pleasant, polite manner with guests and team members while creating a team spirit to achieve Wild Adventures mission.

Maintaining full stock levels and exciting displays in all games.

Complying with all company safety policies and procedures. Reporting any unsafe conditions, activity or injury immediately to a manager or supervisor.

Daily completion of all paperwork including break documents and supply requisition forms.

Cleaning and maintaining cleanliness of assigned work areas.

Reporting any unsafe actions or area or any needed repairs to your team lead/supervisor.

Working cooperatively with all departments and assisting as necessary.

Representing the company to guests and other team members in a positive and friendly manner.

Maintaining a groomed look, good personal hygiene including wearing a clean WA uniform.

"Create Memories Worth Repeating" for our guest by exceeding expectations.

Other duties as assigned.

Position Qualifications

Competency Statement(s)

Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Customer Oriented - Ability to take care of the customers' needs while following company procedures.

Energetic - Ability to work at a sustained pace and produce quality work.

Enthusiastic - Ability to bring energy to the performance of a task.

Friendly - Ability to exhibit a cheerful demeanor toward others.

Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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