Business Systems Administrator (Coupa)

C.H. Robinson is looking for a Business Systems Administrator (Coupa) to support and optimize the technologies that power our Intake-to-Pay (I2P) and Purchase-to-Pay (P2P) processes. In this role, you will serve as a key support partner for Levelpath, Coupa, supplier enablement, and day-to-day system operations. You will work cross-functionally to troubleshoot issues, improve system functionality, manage integrations, and help ensure our business systems run smoothly. This is a great opportunity for someone who enjoys solving problems, supporting users and suppliers, and driving continuous improvement across enterprise technology. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy. Responsibilities: The duties and responsibilities of this position consists of, but are not limited to, the following: Own and optimize business systems that support intake, purchasing, invoicing, and related workflows Keep critical business applications running smoothly through upgrades, patches, integrations, and ongoing enhancements Partner with cross-functional teams to improve processes, increase adoption, and support scalable system solutions Manage user access, approvals, workflows, and configurations to ensure systems are accurate, efficient, and compliant Monitor system performance, adoption, and service levels to identify opportunities for improvement Troubleshoot system, supplier, transaction, and implementation issues to keep business processes moving Support supplier onboarding, catalog setup, catalog maintenance, and system-related process updates Gather business requirements and translate user needs into practical system enhancements Support requisitions, purchase orders, supplier records, and supplier governance processes Protect data integrity, security, compliance, and process controls across the business systems lifecycle Required Qualifications: Bachelor’s degree in Finance, Accounting, Supply Chain, or related fields Minimum 2 years of experience with procurement operations, ERP, eProcurement, I2P/P2P, eCatalog, supplier enablement, contracts Work a flexible schedule on occasion to accommodate meetings outside standard business hours as needed Preferred Qualifications: Experience with procurement or intake management platforms/solutions like Coupa and/or Levelpath Analyze data to uncover trends, identify opportunities, and recommend practical business solutions Ability to work independently with minimal supervision and collaboratively as part of a remote team. Knowledge of and experience with SaaS software, including implementation and configuration. Strong verbal and written communication skills Strong analytical, decision-making, and problem solving skills Proficient in Microsoft Office Suite of programs Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $70,200.00 - $111,000.00 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which include Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page Why Do You Belong at C.H. Robinson? C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. 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