Customer Support Specialist
Aesseal
- # Customer Support SpecialistApply: Odessa - OFFICE: Full time: Posted 4 Days Ago: R-100194**Job Description:****Duties & Responsibilities:**· Support the MS&S sales team and collaborate with AESSEAL sister organizations to achieve new business development, commercial, and operational objectives.· Provide responsive customer support by phone, email, walk-in service, pickup, and delivery; communicate order status, pricing, lead times, and revised delivery dates to customers and internal stakeholders.· Process customer transactions accurately and promptly in SAP, including sales orders, invoices, production orders, purchase orders, goods receipts, credit memos, rebills, notification numbers, repair codes, and bills of material.· Monitor and progress existing customer orders to ensure customer delivery on time, and, where required, provide internal and external updates on order status.· Coordinate with the Workshop and Purchasing teams to meet customer delivery requirements and resolve order, material, or scheduling issues.· Commercially and technically assess repairs, prepare repair quotations, and provide quotations for new items using eVE and other approved tools.· Use AESSEAL Portal tools, including Quick Quote, Web GA, Drawing Search, the Knowledge Database, CSDS, and eVE, to determine pricing, locate drawings, and confirm material and application information.· Enter and maintain customer information and transactions in required customer portals, including Ariba, Coupa, and OpenInvoice.· Monitor inventory and stock levels, determine system inventory availability for processing needs, pull items for active orders, and receive daily deliveries by verifying quantities and shelving materials appropriately.· Perform quality checks to confirm parts and items are manufactured accurately and meet applicable requirements.· Prepare orders for shipment, including boxing, labeling, packing slips, proof-of-delivery documentation, invoices, and other required records.· Locate and provide updates on new and repair order inquiries and create required labels for repairs and customer locations.· Locate in-house drawings needed for repair or manufacturing activities.· Pick up and deliver customer orders, parts, tools, and shop items as business needs require.· Assist with seal assembly, repair, and pressure testing when trained and authorized to perform the work.· Provide cross-functional support throughout the workday based on operational needs while maintaining customer service and work priorities.· Promote customer satisfaction through service excellence and support leadership in reinforcing AESSEAL mission, vision, values, behaviors, and culture.· Perform other duties and responsibilities as assigned based on business needs.* undefined* undefined* **Health, Safety, Environment, Quality and Ethical Standards:*** Adhere to all HESQ standards and policies set out by Management.* Adhere and demonstrate AES Group ethical standards.* undefined* **Organization:*** undefined* No Direct Reports* **Required Skills and Qualifications:**· Ability to: o Perform work accurately and thoroughly. o Adapt to change in the workplace. o Communicate effectively with others using the spoken word.o Communicate in writing clearly and concisely. o Take care of the customers’ needs while following company procedures. o Work at a sustained pace and produce quality work.o Focus on a goal and obtain a pre-determined result.· Operate standard computer equipment and demonstrate proficiency in Microsoft Office and SAP systems.· Use AESSEAL Portal tools effectively, including CSDS, Drawing Search, eVE, and Quick Quote.**Education and Experience**· High School Graduate or GED preferred but not required.· Minimum of 1-2 years of related experience; or equivalent combination of education and experience.· SAP experience preferred.· Prior experience with or knowledge of mechanical seals or pumps preferred but not required.* **Physical Requirements:****PHYSICAL DEMANDS**· This position works in an open office environment where teamwork is emphasized. As such, regular attendance in the office is an essential function of the role.· Other essential functions include:o Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences.o Oral Expression: The ability to communicate information and ideas in speaking so others will understand.o Speech Clarity: The ability to speak clearly so others can understand you.o Speech Recognition: The ability to identify and understand the speech of another person.o Near Vision: The ability to see details at close range (within a few feet of the observer)**Physical Demands****Lift/Carry**StandO (Occasionally)WalkO (Occasionally)SitC (Constantly)Reach OutwardF (Frequently)Reach Above ShoulderO (Occasionally)ClimbN (Not Applicable)CrawlN (Not Applicable)Squat or KneelO (Occasionally)BendO (Occasionally) 10 lbs or lessO (Occasionally)11-20 lbsO (Occasionally)21-50 lbsO (Occasionally)51-100 lbsN (Not Applicable)Over 100 lbsN (Not Applicable) **Push/Pull**12 lbs or lessO (Occasionally)13-25 lbsO (Occasionally)26-51 lbsO (Occasionally)51-100 lbsN (Not Applicable) **N (Not Applicable)**Activity is not applicable to this occupation.**O (Occasionally)**Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)**F (Frequently)**Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)**C (Constantly)**Occupation requires this activity more than 66% of the time (5.5+ hrs/day)AESSEAL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- J-18808-Ljbffr Aesseal
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Support Specialist in Brooklyn, NY vacancy
- Go back to Careers Customer Support Specialist Full-Time Hybrid Customer Success & Support Company Overview SCiO is revolutionizing material analysis by making it real-time, precise, and actionable. Our pocket-sized NIR spectroscopy solutions empower customers in the food...SuggestedFull time
- The Customer Support Specialist provides remote technical support for cash recycling machines, assisting both end users and field technicians. This role involves diagnosing and resolving equipment issues, guiding users through proper machine operation, and supporting technicians...SuggestedTemporary workRemote work
- Defibtech, LLC. in Guilford, CT, is seeking a Customer Service Representative to respond to inquiries, troubleshoot products, and update... ...and careful data entry. You will handle phone and email support, document service requests, and coordinate with internal teams...Suggested
- Elite Hockey HQ is looking for a Customer Support Specialist to help athletes, coaches, and teams get the most out of our training platform. This role is the front line for player and team support — answering questions about the app, troubleshooting issues, and making sure...Suggested
$24.04 per hour
...to doing the right things right. Our goal is to delight our customers by providing high quality, highly valued risk and compliance... ...to build and promote ethical cultures. As a Customer Support Specialist, your primary responsibility will be front line support for...SuggestedHourly payWork at office- SCIO seeks a Customer Support Specialist to be the first point of contact for users, diagnosing issues and driving resolutions across our growing hardware and software platform. You will collaborate with Product, R&D, and Customer Success, operate mainly in US hours, and...
- Transcat, a leading calibration and compliance services provider in North America, is seeking a Customer Service Representative in Kentucky. This fast-paced role supports tickets, estimates, purchase orders, and order status, coordinating between operations and sales to...
- Southern Tire Mart in Georgia is seeking a customer care representative to answer inbound calls and provide accurate product and service information. You will record requests in our system and coordinate with dispatch for timely responses, maintaining a courteous, high...
$32.24 - $39.4 per hour
# Customer Support Specialist### Customer Service Specialist**Summary of Position**Serve as the primary liaison between ASSA ABLOY and our distributors, wholesale channels, architects, DSS Sales team, and contractors. This role is responsible for providing frontline customer...Hourly payTemporary workFor contractorsLocal areaMonday to FridayFlexible hours- Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate, DSL, based in Omaha. You will provide in‑station real‑time support to ensure on-time deliveries and help connect customers with experts for the most accurate updates on their packages. Responsibilities...Full timeFlexible hours
- Springs Window Fashions is seeking a dedicated Customer Service Representative in Kentucky to join our team. You will handle inbound inquiries... ...information, quotes, and orders, and provide post-sales support to ensure satisfaction. The role emphasizes a customer-first approach...
- ModSquad seeks a Customer Phone Support Mod to join our remote talent network. You will be the friendly voice customers hear, addressing inquiries, solving problems, and guiding users through product features. The role emphasizes clear communication, empathy, and meticulous...Remote job
- InteLogix is seeking a remote Customer Service Representative to join our team. You will be the first point of contact for customers, resolving issues and providing a positive experience. The ideal candidate has strong communication, problem solving, and a customer-focused...Remote jobFlexible hours
- MCI is seeking a Full-Time Customer Service Representative to provide exceptional support from a remote work-at-home setup. You will handle inquiries by phone, email, or chat and help customers achieve positive outcomes. The ideal candidate is 18+, with a high school diploma...Remote jobFull timeWork from home
- MCI is hiring a Full-Time Call Center Representative for remote, work-from-home support in the United States. You will handle inbound and outbound calls, resolve issues, and guide customers to solutions while documenting interactions accurately. Ideal candidates are 18+...Remote jobFull time
- Leaco in Hobbs, NM is seeking a Customer Service Representative to handle inquiries from initial contact through billing, service issues, and disconnections. You will support subscribers and business customers, assist with account information, and coordinate with other...
- ConServe is seeking a Customer Service Associate to join our remote team. You will initiate first-party calls, gather information, and resolve issues for consumer accounts on behalf of our clients. This role requires strong communication, attention to detail, and ability...Remote jobMonday to Friday
- MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support to customers remotely from Oklahoma. The role focuses on phone, email, or chat assistance, solving problems, and maintaining accurate records to ensure a positive customer experience...Remote jobFull time
- Eyefinity, Inc. is seeking a Customer Support Representative to respond to inquiries from members and partners via phone, email, or in person. You will verify eligibility, assist with purchases, and track orders while maintaining high service standards. Effective communication...Remote jobShift work
- ...Step into the exciting world of iGaming with Next Job Abroad as a Dutch Speaking Customer Support Agent in picturesque Malta! This is a fantastic opportunity to utilize your language skills and customer service expertise while enjoying a vibrant lifestyle on the stunning...RelocationRelocation package
Next Job Abroad
Staten Island, NY4 days ago - ...A leading automotive company is seeking fluent German speakers for their Customer Support Team. This role provides technical support to users of luxury vehicles and involves engaging with customers to enhance satisfaction. Candidates must be proficient in both German...Remote workRelocationShift workNight shift
speakit
Brooklyn, NY17 hours ago - Job Description Job Description Guest Services Agent - Overnight (11am-7pm) The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions...Local areaShift workNight shiftWeekend work
Holiday Inn Express JC
Jersey City, NJ15 days ago - ZOOK Enterprises, LLC is seeking a Customer Service Representative in the Sales department. This role reports to the Inside Sales Manager-Americas and is based on site in Chagrin Falls, OH. You will be a liaison between the ZOOK Sales team and customers, developing quotations...
$18 - $24 per hour
Htprof in Tualatin, OR is seeking a Customer Service Representative to be the primary contact for customers and to assist our outside sales... ...schedule is Monday to Friday, 8:00 AM-5:00 PM, in a role that supports warehouse interaction as needed. #J-18808-Ljbffr H.T. Prof...Full timeMonday to Friday- Airgas in North Attleboro, MA is hiring a Customer Service Representative to support order fulfillment and customer inquiries primarily by phone, with some interaction for pricing and vendor coordination. This role focuses on delivering excellent service, managing orders...
- ...Day + Spotlight Awards + National Sales Excellence Awards + CFSP Prep Certification Program POSITION SUMMARY: The Customer & Sales Support Specialist reports to the Divisional Vice President, Business Development Located in Irvine, CA Full-Time In Office/Hybrid/...Full timeWork experience placementWork at officeFlexible hours
- HOM Furniture is seeking a Customer Service Representative to provide excellent service to customers. You will answer phones, finalize... ...and pickups, and handle returns and warranty paperwork. You will support showroom Sales Consultants, process finance applications, and...
- Dover Corporation is hiring a Customer Service Representative to empower our sales team and support customers from Cypress, CA. This role emphasizes building relationships, handling inquiries, and processing orders with accuracy. The position offers full-time hours on-site...Hourly payFull time
- Mariner Finance is seeking a customer-focused associate to support branch operations in our Kentucky market. You will handle personal financial lending activities, process loan applications, and deliver proactive service to customers via online and phone channels. Responsibilities...
- Brother International Corporation seeks an Associate, Customer Service to deliver high-quality support for inbound pre-sales and post-sales inquiries. You will handle quotes, resolve issues, and coordinate with Sales, Supply Chain, and Engineering to ensure seamless service...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Specialist. Be the first to apply!
Related searches
- customer service administrator Brooklyn, NY
- food service sales representative Brooklyn, NY
- participant services representative Brooklyn, NY
- logistics customer service representative Brooklyn, NY
- client experience specialist Brooklyn, NY
- client service officer Brooklyn, NY
- licensed insurance customer service representative Brooklyn, NY
- customer sales representative Brooklyn, NY
- customer service officer Brooklyn, NY
- card services representative Brooklyn, NY