Sr. Program Manager
HotFoot Recruiters
HotFoot Recruiters is excited to partner with a leading financial services organization to fill the position of Senior Program Manager – Workforce Management (WFM). This role will lead enterprise-wide workforce management transformation initiatives, supporting forecasting, scheduling, real-time management, reporting, and CCaaS integration while enabling long-term service model transformation.OverviewTitle: Senior Program ManagerType: Full-Time | ContractLocation: RemoteWork Hours: Business hours, 8:00 AM – 5:00 PM CSTPay Rate: DOEResponsibilitiesLead enterprise-wide Workforce Management (WFM) transformation across forecasting, scheduling, real-time management, and reporting.Drive measurable performance improvements in forecast accuracy, schedule adherence, and SLA attainment.Establish WFM governance, controls, and data quality standards.Oversee reporting, dashboards, and workforce analytics.Define and support CCaaS requirements and multi-vendor technology integration.Develop future-state workforce and headcount strategies with long-term staffing models.Lead and develop a team of 15–17 analysts and partner cross-functionally with business stakeholders.Manage program risks, priorities, and delivery through structured operating reviews.QualificationsBachelor's degree in Statistics, Mathematics, Business, or a related technical field, or equivalent experience.8–10+ years of experience in Workforce Management, Operations leadership, or Program Management.Advanced proficiency with WFM tools and analytics platforms.Strong understanding of contact center operations and service delivery models.Proven experience leading WFM transformation and process optimization initiatives.Experience with CCaaS platforms (NICE IEX, Verint, CMS, Avaya) and technology integration.Expertise in change management, stakeholder engagement, and multi-vendor strategies.Familiarity with Lean, Six Sigma, or similar methodologies.3rd party call center experience preferred.PMP certification preferred.Authorized to work in the U.S. without sponsorship.J-18808-Ljbffr
- ...A leading financial services organization is seeking a Senior Program Manager to lead enterprise-wide workforce management initiatives. You will drive transformation in forecasting, scheduling, reporting, and manage a team of 15-17 analysts, implementing governance, controls...SeniorRemote work
HotFoot Recruiters
Kirkwood, MO6 days ago - ...Role Overview: We are seeking a seasoned Senior Program Manager to lead a high-visibility, executive-level program. The ideal candidate will be a strong leader capable of guiding project managers, absorbing complex information, and communicating effectively with executive...SeniorContract workWork at officeRemote work
Info Way Solutions
Maryland Heights, MO5 days ago - ...Overview The Senior Program Manager must be an energetic, proactive, self-motivated, and innovative individual that can demonstrate successful program management skills. This individual will be a collaborative team player and have a strong drive to deliver high quality...SeniorImmediate startFlexible hours
Panasonic
Bridgeton, MO6 days ago $134k
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Webster Groves, MO6 days ago - ...Job Summary Responsible for overall leadership and management of Base Operations Support (BOS) contracts overarching guidance... ...the Annual Performance Review. Responsible for ensuring programs for the operations and maintenance of all equipment and physical...SeniorContract workFor contractorsFor subcontractorLocal areaFlexible hours
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Valley Park, MO2 days ago $30 per hour
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Kirkwood, MO5 days ago - ...The Salvation Army Midland Division Ferguson Community Empowerment Center is looking for a Program Manager, Spark Academy. This individual would be responsible for inspiring educating, and empowering 3rd - 5th grader students through an engaging, holistic and inclusive...Full timeSummer workLocal area
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Saint Louis, MO5 days ago - ...Hi, Greetings!!!! Role: Program Manager Location : Saint Louis, MO Job Description Seeking a dynamic and experienced SAP Program Manager and drive the adoption of SAP S/4HANA RISE with SAP S/4HANA Cloud, private edition (RISE with SAP)...Relocation
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Saint Louis, MO4 days ago - ...Bunzl is looking for a Logistics Program Manager to impact the network and lead the change. We’re looking for a passionate, high‑energy leader to build , scale, and continuously improve freight management within Bunzl’s Distribution Division. If you bring an entrepreneurial...Full timeContract workWork at office
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Saint Louis, MO3 days ago - ...Hybrid 4 days onsite in Maryland Heights, MO Our client seeks a seasoned IT Program Manager to lead complex, enterprise-wide initiatives supporting credit and fraud operations within the Ordering Back Office. The role will align multi-project delivery to strategic goals...
Eliassen Group
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Saint Louis, MO3 days ago - ...Job Description The IT Program Manager is responsible for leading and overseeing a portfolio of interconnected technology projects that support the organization's strategic objectives. This role ensures successful program delivery by coordinating cross-functional teams...Currently hiringRemote work
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Saint Louis, MO3 days ago - ...Insight Global is looking to add a Program Manager to our client's team in the St Louis, MO area. This individual will be responsible for program management as well as some light people management duties. Daily, this person will be responsible for defining and reporting...Remote work
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Des Peres, MO1 day ago $128k - $174k
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Saint Louis, MO2 days ago- ...Job Description Job Description Program Manager Head of Delivery, PMO Reports to: Director of Product Direct reports: Project Managers Type: Full time Location: St. Louis, MO THE OPPORTUNITY We are looking for an experienced delivery...Full time
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Saint Louis, MO27 days ago $127k - $160.55k
...achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview The Senior Manager Investment & Capacity Planning is responsible for leading revenue forecasting, capacity planning, cost modeling, and margin optimization...SeniorFull timeWork at officeLocal areaRemote workVisa sponsorshipFlexible hoursZelis Healthcare
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