IT Contractor (Level 2/3)

Job Description

Job Description

Benefits:

• Employee Referral Program
• Mileage reimbursement
• Flexible schedule
• Free uniforms
• Opportunity for advancement

We are seeking a skilled IT Contractor who will provide technology-related services to our organization on an as-needed basis. This independent professional will assist with managing, developing, and troubleshooting client IT systems on a project-based or term-based contract. 

The IT Contractor responsibilities include, but are not limited to, deploying new systems, troubleshooting hardware and software issues, and training client staff on new technologies.

Our ideal candidate is knowledgeable in various IT fields, ranging from system administration to network and security infrastructures.

Responsibilities:

• Troubleshoot and resolve network, connectivity, and performance issues across wired and wireless environments
• Utilize RMM (Remote Monitoring and Management) tools to proactively monitor, troubleshoot, and remediate issues
• Meet or exceed internal Service Level Agreements (SLAs), maintaining 80% attainment or higher
• Respond to and resolve incidents in accordance with defined SLA targets and operational standards
• Accurately document work performed and record time entries daily in the PSA (Professional Services Automation) system
• Identify opportunities to reduce repeat incidents through improved processes, automation, and AI‑enabled tooling

Qualifications:

• Prior help desk or technical support experience, or equivalent hands‑on IT experience
• Proven ability to manage and prioritize multiple customer requests throughout the day
• Professional demeanor with a strong focus on customer satisfaction
• Excellent written and verbal communication skills
• Experience with wireless access point (AP) networking and troubleshooting
• Hands‑on experience deploying and supporting Windows Server and Windows desktop operating systems
• Experience configuring and troubleshooting networking and security devices (Cisco, SonicWALL, WatchGuard, HP, or comparable platforms)
• Experience supporting Microsoft 365 environments, including M365 administration and troubleshooting
• Working knowledge of Azure Active Directory
• Experience with virtualization platforms such as VMware and Hyper‑V a plus

Certifications:

• A successful candidate may have, but is not required to have, one or more of the following CompTIA certifications: A+, Network +, Security+

Physical Requirements:

• Ability to lift and carry equipment weighing up to 50 pounds
• Ability to stand, bend, climb, and perform physical tasks for extended periods, up to a full workday as needed
• Ability to work on ladders and safely access equipment in various physical environments
• Ability to operate computers, tools, and other equipment required to perform job duties
• Ability to process information efficiently using computer systems and related technology
• Ability to read, write, and communicate effectively in English to accurately complete documentation and interact with clients and team members
• Ability to communicate courteously and professionally with customers, employees, and vendors
• Ability to work flexible hours or varied schedules when required to support operations

Flexible work from home options available.