Junior Analyst

REQUIREMENTS Bachelor of Science in Computer Science, Information Systems, or a related field. Minimum of two years of professional experience in technical support. Solid foundational knowledge of the software development lifecycle. LAHD Junior Analyst Page 4 of 4 Possession of a valid Driver's License and up to date vehicle insurance. Ability to travel between several office locations In-office presence at least four days per week. This may vary depending on projects. 2 years paid experience in using Active Directory administrator. Creating, deleting, setting access permissions, OU's, objects, account management, security, GPO's, login scripts, DNS, DHCP, etc. Must have at least 2 years paid experience using PC imaging software and writing written procedures. Specifically using: Norton Ghost Clonezilla FoG Must have at least 1 year paid experience in the following: Deploying VMs specifically in HyperV Troubleshooting mobile devices specifically but not limited to Zebra Mobile tablets Dell Rugged Mobile Tablets Microsoft Surface Laptops Microsoft Surface Pro Troubleshooting Konica Minolta MFPs and YSoft Deploying Shared printers Deploying YSoft into Konica Minolta MFPs Registering new users into YSoft Experience with ServiceNow specifically but not limited to: Asset Management Incident/Ticket Management Dashboard creation Creating reports Experience the City of LA's IT hardware salvaging process Experience troubleshooting and installing off-the-shelf software specifically but not limited to: HyperV Bluebeam Adobe Professional Office Suite 2019, 2024 Google Suite Workday Norton Ghost, Clonezilla, FoG Experience with SentinelOne Deploying SentinelOne through GPO and manually through Powershell Uninstalling and removing residuals Troubleshooting SentinelOne connection issues Experience with Zscaler, machine tunneling, revoking and limiting access. Exporting GMail emails and Drive information and converting the information to PDF file #J-18808-Ljbffr