OPERATIONS ASSISTANT IN HOME IMPROVEMENT COMPANY

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

• Field incoming phone calls
• Schedule service calls and installs when product arrives
• Use internal CRM and dispatching software to organize field techs’ day
• Interact with customers and vendors
• Enter detailed notes into CRM regarding customer installations, details of purchase, pertinent information and notes
• Follow up on all installs and service calls for any post work needed
• Work with outside sales team with basic general inquiries regarding the items sold
• Work with vendors to order parts and job materials
• Process basic payments using our CRM
• Help keep basic office supply closet tidy and stocked
• Help keep track of parts/inventory for items used by field techs
• Stay in touch with customers during the duration of the project, from confirming their order was placed, confirming their install date, calling post install for customer feedback
• Basic miscellaneous clerical duties as needed

• Experience using Service Titan or House Call Pro software a HUGE plus!
• Upbeat, enthusiastic, positive, willingness to learn and grow with the company (long term employment and  'move up ladder' goals)
• Excellent customer service skills and phone etiquette
• Works well in a FAST-paced environment
• Strong Attention to detail
• Reliable and punctual
• Extremely organized
• Strong geographical knowledge of the San Diego area for scheduling appointments for field techs
• Enjoys working in a casual environment, but conducts him/herself in an extremely professional manner
• Previous experience in construction, home improvement, or property management a plus*
• Bilingual a plus* 
• Must like dogs as we are a dog friendly environment*